Team Lead of Global IT Incident and Problem Operations

We are seeking a dynamic and experienced professional to join our team as Team Lead of Global IT Incident and Problem Operations. In this dynamic leadership role, you will be responsible for managing a global 24/7 incident and problem management operations team for global services, ensuring IT stability and operational excellence. The team lead for Global IT Incident and Problem Operations reports to the Head of Department IT Services and Process Operations.

What you can find at Allianz Technology:

Work Life - Balance: We offer flexible working hours so you can start your working day according to your needs. In addition, during the summer and every Friday of the year, you have the option of intensive working hours, which will allow you to enjoy more free time for yourself.

International and Multicultural Environment: We value the diversity and richness that comes from working in an international and multicultural environment. With more than 52 different nationalities represented in our company, we offer our employees the opportunity to collaborate with people from all over the world, enriching the work environment and providing the opportunity to learn and grow in a truly global setting. This diversity allows us to have a broader perspective, foster creativity and innovation, and promote an inclusive work environment where every voice is heard and valued.

Professional Growth Opportunities: We are committed to the professional development of our employees and provide numerous opportunities for growth within the company. We value internal talent and promote internal advancement, offering training programs, mentoring, and skills development that allow our employees to advance in their careers.

Compensation and Benefits Package: It includes a company bonus plan, pension, employee stock program, and multiple employee discounts (details vary by location).

What will make you succeed in this position?

• Bachelor’s degree in information technology, Business Administration, or a related field.
• Proven experience in a senior IT service management role, preferably within a large and complex IT environment. 5+ years of relevant work experience.
• Excellent leadership and interpersonal skills in an international environment.
• Strong analytical and problem-solving skills
• Strong communication and stakeholder management skills with experience reporting to senior leadership
• Excellent crisis management skills with the ability to remain calm under pressure and lead teams through complex, high-impact situations.
• Reliability, responsibility, commitment, and strong ownership for the quality of the service.
• Business fluent in English, additional languages are a plus.

Your mission in the role will be:

• Lead, mentor and develop a high-performing incident and problem management team across different countries.
• Oversee the continuous operation of global IT incidents, ensuring seamless shift coverage 24/7.
• Main point of contact for Allianz Technology Management in the event of a major incident.
• Ensure that the team meets operational standards in resolving incidents and problems
• Maintain open communication channels between IT teams, stakeholders, and affected business units, ensuring everyone is updated on the incident and problem status and resolution.
• Foster collaboration across technical teams to resolve incidents more effectively and identify potential risks.
• Regularly review incident and problem management process execution, seeking areas for improvement and implementing necessary changes. Contribute to the optimization of these global processes.
• Equip the team with ongoing training, tools, and knowledge management resources to handle incidents and problems more efficiently and consistently.
• Ensure accurate and comprehensive documentation of incidents and problems for post-incident reviews and future reference.

About Allianz Technology

Allianz Technology is the global IT service provider for Allianz and delivers IT solutions that drive the digitalization of the Group. With more than 12,000 employees located in 51 countries around the globe, Allianz Technology works together with other Allianz entities in pioneering the digitalization of the financial services industry.

We oversee the full digitalization spectrum – from one of the industry’s largest IT infrastructure projects that includes data centers, networking and security, to application platforms that span from workplace services to digital interaction. In short, we deliver full-scale, end-to-end IT solutions for Allianz in the digital age.

D&I statement

Allianz Technology is proud to be an equal opportunity employer encouraging diversity in the working environment. We are interested in your strengths and experience. We welcome all applications from all people regardless of gender identity and/or expression, sexual orientation, ethnicity and cultural background, age, nationality, religion, disability, or philosophy of life.

Join us. Let´s care for tomorrow.

You. IT

56662 | Ingeniería informática y tecnológica | Management | Non-Executive | Allianz Technology | Jornada completa | Indefinido