Service Performance Analyst

The Service Analyst in Stability and Operational Excellence is a critical role within our Infrastructure and Security. This position is responsible for ensuring the stability, reliability, and performance of our IT infrastructure. The Service Analyst will also focus on identifying opportunities for continuous improvement, implementing best practices, and driving initiatives to enhance service delivery.

What you can find at Allianz Technology:

Work Life - Balance: We offer flexible working hours so you can start your working day according to your needs. In addition, during the summer and every Friday of the year, you have the option of intensive working hours, which will allow you to enjoy more free time for yourself.

Compensation and Benefits Package: It includes a company bonus plan, pension, employee stock program, and multiple employee discounts.

International and Multicultural Environment: We value the diversity and richness that comes from working in an international and multicultural environment. With more than 52 different nationalities represented in our company, we offer our employees the opportunity to collaborate with people from all over the world, enriching the work environment and providing the opportunity to learn and grow in a truly global setting. This diversity allows us to have a broader perspective, foster creativity and innovation, and promote an inclusive work environment where every voice is heard and valued.

Professional Growth Opportunities: We are committed to the professional development of our employees and provide numerous opportunities for growth within the company. We value internal talent and promote internal advancement, offering training programs, mentoring, and skills development that allow our employees to advance in their careers.

What will make you succeed in this position?

• Bachelor’s degree in Information Technology, Computer Science, or a related field.
• Minimum of 4 years of experience in IT service management, infrastructure management, or a related role.
• Strong understanding of IT infrastructure components, monitoring and service management tools.
• Experience with monitoring tools and techniques for infrastructure performance analysis.
• Proven track record of identifying and implementing continuous improvement initiatives.
• Excellent problem-solving skills and the ability to perform root cause analysis.
• Strong communication and collaboration skills, with the ability to work effectively with cross-functional teams.
• Knowledge of ITIL framework and best practices for IT service management.
• Relevant certifications (e.g., ITIL, Azure , AWS)

Your mission in the role will be:

Infrastructure Stability:

• Support analysis, creation and implementation of the Infrastructure and Security stability roadmap
• Monitor and analyze the performance of IT infrastructure services, including servers, networks, workplace and applications.
• Proactively identify and address potential issues to prevent service disruptions.
• Analyse and support planning of changes for successful implementation
• Identify and implement improvements for stable IT change deployment
• Collaborate with cross-functional teams to resolve incidents and implement solutions to improve infrastructure stability.
• Analyse root cause for major incidents and support development of action plans to prevent recurrence.

Continuous Service Improvement:

• Identify opportunities for process optimization and service enhancements.
• Develop and implement continuous improvement initiatives including opportunities for automation adoption to enhance service delivery and customer satisfaction.
• Utilize data and metrics to measure the effectiveness of improvement initiatives and make data-driven recommendations.
• Stay updated with industry trends and best practices to drive innovation and improvement.

Collaboration and Communication:

• Work closely with IT teams, vendors, and stakeholders to ensure seamless service delivery.
• Communicate effectively with technical and non-technical stakeholders to provide updates on infrastructure status and improvement initiatives.
• Prepare and present reports on infrastructure performance and improvement activities to senior management.

Documentation and Compliance:

• Maintain accurate and up-to-date documentation of infrastructure configurations, processes, and procedures.
• Ensure compliance with internal policies, standards, and regulatory requirements.
• Participate in audits and assessments to ensure adherence to best practices and compliance standards.

 About Allianz Technology

Allianz Technology is the global IT service provider for Allianz and delivers IT solutions that drive the digitalization of the Group. With more than 12,000 employees located in 51 countries around the globe, Allianz Technology works together with other Allianz entities in pioneering the digitalization of the financial services industry.

We oversee the full digitalization spectrum – from one of the industry’s largest IT infrastructure projects that includes data centers, networking and security, to application platforms that span from workplace services to digital interaction. In short, we deliver full-scale, end-to-end IT solutions for Allianz in the digital age.

D&I statement

Allianz Technology is proud to be an equal opportunity employer encouraging diversity in the working environment. We are interested in your strengths and experience. We welcome all applications from all people regardless of gender identity and/or expression, sexual orientation, ethnicity and cultural background, age, nationality, religion, disability, or philosophy of life.

Join us. Let´s care for tomorrow.

You. IT

56469 | Ingeniería informática y tecnológica | Profesional / Senior | Non-Executive | Allianz Technology | Jornada completa | Indefinido