Service Manager AMC & EMS Services for EU in agile setup

“Infrastructure & Information Security” (IF&S) provides global shared services as well as customized regional services while further developing our cloud, network and security services platforms. The role lies with "Workplace Services", a department within IF&S that offers products and services for specific technical needs. This includes notebooks, Mobile devices, Thin Clients, virtual clients (AVC/VDI), desktop file service, Office 365 and service desk. Our goal is to provide a fully digitized and integrated workplace that enables new ways of working for the Allianz Group and ensures digital productivity gains worldwide. You work within Workplace Services in a completely agile environment, organized in so-called squads (product teams) and chapters (role/skills-based teams).

We are looking for a Service Manager for our Allianz Mobile Client & Enterprise Mobility Service working as member of an agile DevOps team. The aim is to offer and provide the AMC & EMS Service in a high quality and to continuously increase the quality standard. The focus of this position will be the UEM Environment in Europe.

What you can find at Allianz Technology:

Work Life - Balance: We offer flexible working hours so you can start your working day according to your needs. In addition, during the summer and every Friday of the year, you have the option of intensive working hours, which will allow you to enjoy more free time for yourself.

International and Multicultural Environment: We value the diversity and richness that comes from working in an international and multicultural environment. With more than 52 different nationalities represented in our company, we offer our employees the opportunity to collaborate with people from all over the world, enriching the work environment and providing the opportunity to learn and grow in a truly global setting. This diversity allows us to have a broader perspective, foster creativity and innovation, and promote an inclusive work environment where every voice is heard and valued.

Professional Growth Opportunities: We are committed to the professional development of our employees and provide numerous opportunities for growth within the company. We value internal talent and promote internal advancement, offering training programs, mentoring, and skills development that allow our employees to advance in their careers.

Compensation and Benefits Package: It includes a company bonus plan, pension, employee stock program, and multiple employee discounts (details vary by location).

What will make you succeed in this position?

• Overview knowledge of workplace SaaS products and services,
• Knowledge of Windows Operating Systems, Mobile Operating Systems like iOS and Android.
• Fundamental knowledge of WS1, Microsoft Intune & Modern deployment.
• Fundamental knowledge of O365 products and integrations with Operating System.
• fundamental knowledge in Service NOW as this is the core product to manage orders for our service family.
• fundamental knowledge and experience within the ITIL framework
• Good understanding of SLA, KPI & NPS.
• Good knowledge on Audit management.
• High flexibility, teamwork, commitment and resilience and ability to work under pressure while delivering high quality results.
• IT affinity and fun in technology and ability to solve problems independently.
• Strong organizational skills
• English fluent, including the ability to handle complex issues and explain complex facts.
• Comparable German skills desired.
• Readiness to mentor new team members and junior colleagues
• Competence to exchange complex information with diplomatic tact and to cooperate with a diverse internal and external audience.
• Solution-oriented, high result orientation, flexible and energetic team player, with high resilience and strong organizational skills
• communication and influencing skills, high empathy and patience.

Your mission in the role will be:

• Coordinate, monitor, steer and continuously improve the services / service delivery according to service lifecycle management.

• Participate in the definition of key indicators and relevant parameters, e.g., cost per service, quality, capacity, business continuity and IT security, their monitoring and also ensure the overall alignment and compliance with IT standards and processes.

• Working in the agile teams using methods like Scrum / DevOps to ensure End-to-End Responsibility for the Service with focus on Europe.

• Focus on Service management through the whole Matrix organization and design new Service Components for UEM

• Continued Improvement of UEM Service along the ITIL framework, considering cost optimization

• Escalation Instance and Complaint Manager and consultant for accompany projects.

• Working with and steering Third Party Supplier´s and steering contract of Operations-Provider

 About Allianz Technology

Allianz Technology is the global IT service provider for Allianz and delivers IT solutions that drive the digitalization of the Group. With more than 12,000 employees located in 51 countries around the globe, Allianz Technology works together with other Allianz entities in pioneering the digitalization of the financial services industry.

We oversee the full digitalization spectrum – from one of the industry’s largest IT infrastructure projects that includes data centers, networking and security, to application platforms that span from workplace services to digital interaction. In short, we deliver full-scale, end-to-end IT solutions for Allianz in the digital age.

D&I statement

Allianz Technology is proud to be an equal opportunity employer encouraging diversity in the working environment. We are interested in your strengths and experience. We welcome all applications from all people regardless of gender identity and/or expression, sexual orientation, ethnicity and cultural background, age, nationality, religion, disability, or philosophy of life.

Join us. Let´s care for tomorrow.

You. IT

 55973 | Ingeniería informática y tecnológica | Profesional / Senior | Non-Executive | Allianz Technology | Jornada completa | Indefinido