Senior Service Portfolio Manager

The Service Portfolio Management area within the COO function of AZ Technology supports the strategic development of AZ Technology by driving standardization, simplification, and harmonization of services end-to-end, to optimize quality and performance via ensuring operational, commercial and tool readiness of services. 

Our team is facilitating the worldwide Service Portfolio Management Network to orchestrate activities around the Global Service Portfolio of Allianz Technology. Sharing insights on the Service Portfolio with stakeholders and providing and end-to-end perspective and recommendations on Service Management is an integral part of our activities.  We are a diverse team with diverse backgrounds, valuing and supporting each other, challenging ourselves and taking up our different perspectives to find solutions.

What you can find at Allianz Technology:

Work Life - Balance: We offer flexible working hours so you can start your working day according to your needs. In addition, during the summer and every Friday of the year, you have the option of intensive working hours, which will allow you to enjoy more free time for yourself.

Compensation and Benefits Package: It includes a company bonus plan, pension, employee stock program, and multiple employee discounts.

International and Multicultural Environment: We value the diversity and richness that comes from working in an international and multicultural environment. With more than 52 different nationalities represented in our company, we offer our employees the opportunity to collaborate with people from all over the world, enriching the work environment and providing the opportunity to learn and grow in a truly global setting. This diversity allows us to have a broader perspective, foster creativity and innovation, and promote an inclusive work environment where every voice is heard and valued.

Professional Growth Opportunities: We are committed to the professional development of our employees and provide numerous opportunities for growth within the company. We value internal talent and promote internal advancement, offering training programs, mentoring, and skills development that allow our employees to advance in their careers.

What will make you succeed in this position?

• Higher education degree or equivalent work experience as (IT) Project/ Program Manager and/ or Service (Delivery) Manager
• Process and project management, governance, and service management training and/ or certification desirable
• International project experience and/ or consulting experience
• Applying strategic, analytical, and sustainable thinking and problem-solving capabilities
• Ability to carry out tasks independently in non-standardized (ever-changing) work situations
• Effective communication and relationship building skills
• Knowledge of existing process landscape, standards, tools (e.g. ServiceNow) and organization desirable
• Fluent English

Your mission in the role will be:

• Shape the ongoing transformation of our service portfolio, considering latest strategic directions, customer journeys, group guardrails and compliance requirements
• Drive the transformation and simplification of the AZ Technology global service portfolio towards a functional, customer-centric, and integrated service structure
• Establish Portfolio Intelligence to provide key insights on the AZ Technology service portfolio based on requirements of selected stakeholder groups
• Support the global SPM Network (branch and IT function representatives) via streamlined communication and consulting on Service Portfolio Management queries
• Execute service design jointly with Service Managers according to business requirements and service design guidelines

• Qualify service design requests and consult Service Managers on operational and commercial implications of different implementation options
• Support on management reporting and solution design requests related to Service Portfolio, Service Catalog and Service Management
• Work with Operations, Finance, Pricing, IT Architects, and Legal teams to define and maintain the process and prerequisites to bring new services to market
• Liaise with the Service Management and Account Management teams to estimate level-of-effort and resource types required to successfully deliver service offerings

 About Allianz Technology

Allianz Technology is the global IT service provider for Allianz and delivers IT solutions that drive the digitalization of the Group. With more than 12,000 employees located in 51 countries around the globe, Allianz Technology works together with other Allianz entities in pioneering the digitalization of the financial services industry.

We oversee the full digitalization spectrum – from one of the industry’s largest IT infrastructure projects that includes data centers, networking and security, to application platforms that span from workplace services to digital interaction. In short, we deliver full-scale, end-to-end IT solutions for Allianz in the digital age.

D&I statement

Allianz Technology is proud to be an equal opportunity employer encouraging diversity in the working environment. We are interested in your strengths and experience. We welcome all applications from all people regardless of gender identity and/or expression, sexual orientation, ethnicity and cultural background, age, nationality, religion, disability, or philosophy of life.

Join us. Let´s care for tomorrow.

You. IT

52851 | Gestión de Proyectos | Profesional / Senior | Non-Executive | Allianz Technology | Jornada completa | Indefinido