Customer Success Manager for the Allianz Cyber Defense Center (Ciber Security, Barcelona)

If you are passionate about building strong customer relationships and maximizing product value in the cybersecurity domain, we invite you to join Allianz as a Customer Success Manager for the Allianz Cyber Defense Center (ACDC). In this role, you will be responsible for stakeholder management, customer communication, and collaboration, using agile methodologies to enhance the customer experience. You will work closely with various teams, including Detection & Response and Threat Prevention, to align product development with customer needs and market trends. If you have experience in business development or customer success, enjoy working with people, and are enthusiastic about agility in business and IT, we want to hear from you.

What you can find at Allianz Technology:

• Work Life - Balance: We offer flexible working hours so you can start your working day according to your needs. In addition, during the summer and every Friday of the year, you have the option of intensive working hours, which will allow you to enjoy more free time for yourself.
• International and Multicultural Environment: We value the diversity and richness that comes from working in an international and multicultural environment. With more than 52 different nationalities represented in our company, we offer our employees the opportunity to collaborate with people from all over the world, enriching the work environment and providing the opportunity to learn and grow in a truly global setting. This diversity allows us to have a broader perspective, foster creativity and innovation, and promote an inclusive work environment where every voice is heard and valued.
• Professional Growth Opportunities: We are committed to the professional development of our employees and provide numerous opportunities for growth within the company. We value internal talent and promote internal advancement, offering training programs, mentoring, and skills development that allow our employees to advance in their careers. 
• Compensation and Benefits Package: It includes a company bonus plan, pension, employee stock program, and multiple employee discounts. 

What will make you succeed in this position?

• You are experienced with agile working methods and frameworks. 
• You have an engaging personality who enjoys working with people and building relationships 
• Have a service mindset and take energy from helping others. 
• You are resourceful in developing and testing marketing campaigns to establish a connection with customers. 
• You bring experience in business development or customer success, ideally in an enterprise setting. 
• You are able to translate technical topics to business stakeholders. 
• You are well-organized, prepared and reliably follow up on tasks. 
• You are looking forward to working in an interdisciplinary team, interacting closely with customers, and sharing your expertise with non-tech people. 
• You feel comfortable in international and virtual teams. 
• You have advanced experience in product portfolio and program management for a complex enterprise reporting IT Security tools and processes and digital service with diverse and international collaboration partners. 
• Knowledge and intrinsic interest on current security trends. 
• You demonstrate initiative and do not hesitate to contribute your own ideas and put them into practice. 

Your mission in the role will be:

• You support in maximizing the value of the product by creating the roadmap and measuring Allianz’s customer experience and satisfaction; 
• You are representing stakeholder desires, and ensure visibility of the requirements within the whole department; 
• You regularly update and maintain transparency with the customers on the next priority items; 
• You collaborate with other Product Owners and provide guidance in terms of stakeholder management, communication and reporting;  
• You set up high professional templates to be used by our global team;  
• You create technical newsletter articles and are responsible for the ACDC Weekly Newsletter; 
• You support the design of reports out of the field of Cyber Defense i.e., Post-Incident-Review Report or the Quarterly Threat Intelligence Report; 
• You are enthusiastic about Agility in Business and IT and the cultivation of an Agile “You Build it – You Run it” team. 

 About Allianz Technology

Allianz Technology is the global IT service provider for Allianz and delivers IT solutions that drive the digitalization of the Group. With more than 12,000 employees located in 51 countries around the globe, Allianz Technology works together with other Allianz entities in pioneering the digitalization of the financial services industry.

We oversee the full digitalization spectrum – from one of the industry’s largest IT infrastructure projects that includes data centers, networking and security, to application platforms that span from workplace services to digital interaction. In short, we deliver full-scale, end-to-end IT solutions for Allianz in the digital age.

D&I statement

Allianz Technology is proud to be an equal opportunity employer encouraging diversity in the working environment. We are interested in your strengths and experience. We welcome all applications from all people regardless of gender identity and/or expression, sexual orientation, ethnicity and cultural background, age, nationality, religion, disability, or philosophy of life.

Join us. Let´s care for tomorrow.

You. IT

60028 | Ingeniería informática y tecnológica | Profesional / Senior | Non-Executive | Allianz Technology | Jornada completa | Indefinido