Would you like to shape the future of Allianz customer service worldwide? Then stay here and explore the exiting job opportunity we are offering. 

Who is CCS CAI? 

CCS stands for Contact Center Services and CAI stands for Conversational Artificial Intelligence.

So, the core of CCS CAI unit is to design, internationally deliver and run VoiceBots for Allianz entities worldwide.

The VoiceBot team within the CCS team delivers robotics voice solutions for Allianz group standard center platforms. The VoiceBot team is currently building a global expert group driving design, implementation and operations of the environment. 

As PMO will assist in compilation of information and ways of reporting the same to the management. He/She will be involved in multiple VoiceBot projects in collaboration with the Service Delivery Managers.

You Will

• Meeting Management
  • Scheduling of recurring meetings: monthly one to one, half yearly performance review, team meetings and preparation slots and post processing of notes: MoMs when required
  • Meeting room bookings across locations for meetings, workshops along with taking care of overall meeting arrangements incl. visitor registrations
  • Prepare meeting agendas for one time meetings and recurring agenda topics
  • Prepare monthly reports, schedule governance meetings and circulation of minutes
• Actively manage the internal communications of the program including communication mailers, project updates, AZ connect communications
• Actively drive and follow up on tasks resulting from various workshops
• Ensure end to end resource onboarding and offboarding in the team along with access management and tracking
• Coordinating with the Service Delivery Managers and ensuring that all the documentation relevant to the projects is maintained and updated on a regular basis
• Work closely with the Service Delivery Managers team members to ensure Deliveries
• Collaborating with the team members for the various project updates and ensuring that the action items are followed up timely consistently
• Supports audits with the necessary project documentation 

Your Skills

• Min. 5 years of relevant work experience, with some knowledge on project management tasks 
• Experience in handling MS Outlook Calendars, Excel, Word
• Experience with Office 365 would be a plus
• Experienced in customer communication

• Knowledge and experience in agile methodologies would be a plus 

• A highly motivated team player
• Experience in working with remote teams in a global, multicultural environment 

Languages

• Strong drafting and communication skills in English, both orally and in writing, at least at level C1 

• German language skill would be a plus 

Your benefits:

• We offer a hybrid work model which recognizes the value of striking a balance between in-person collaboration and remote working incl. up to 25 days per year working from abroad
• We believe in rewarding performance and our compensation and benefits package includes a company bonus scheme, pension, employee shares program and multiple employee discounts (details vary by location)
• From career development and digital learning programs to international career mobility, we offer lifelong learning for our employees worldwide and an environment where innovation, delivery and empowerment are fostered
• Flexible working, health and wellbeing offers (including healthcare and parental leave benefits) support to balance family and career and help our people return from career breaks with experience that nothing else can teach

32997 | Gestión de Proyectos | Profesional / Senior | Non-Executive | Allianz Technology | Jornada completa | Indefinido

About Allianz Technology

Allianz Technology is the global IT service provider for Allianz and delivers IT solutions that drive the digitalization of the Group. With more than 12,000 employees located in 51 countries around the globe, Allianz Technology works together with other Allianz entities in pioneering the digitalization of the financial services industry.

We oversee the full digitalization spectrum – from one of the industry’s largest IT infrastructure projects that includes data centers, networking and security, to application platforms that span from workplace services to digital interaction. In short, we deliver full-scale, end-to-end IT solutions for Allianz in the digital age.

D&I statement

Allianz Technology is proud to be an equal opportunity employer encouraging diversity in the working environment. We are interested in your strengths and experience. We welcome all applications from all people regardless of gender identity and/or expression, sexual orientation, race or ethnicity, age, nationality, religion, disability, or philosophy of life.

Join us. Let´s care for tomorrow.

You. IT