Account Management & Planning

As the Account Manager you will be working in close collaboration within the Allianz Technology Chief Technology & Transformation Officer Area, Finance  and the IT / Support functions, you will support the customers in their transformation, ensuring that governance, contractual, and financial obligations are successfully met by both sides.

You will

1. Customer Relationship Management

• Customer Relationship  Framework

• Quarterly Account Meeting with OEs C-level  (preparation, leading, follow-up)
• Run Net Promoter Score exercise (e.g. Selection of participants; meeting coordination; result consolidation; action tracking)
• Monthly financial meeting (customer management level/dispute handling)

• Issue & escalation management - Financial & contractual topics
  • Ad hoc invoice clarification
  • Ad hoc billing  reporting
• Customer Intelligence & Events - Improve external communication towards customer
  • Best practice sharing cross Account Management CTOs
  • New service/Change of service recurring meetings conducted jointly with Service Organization

2. Contracts

• Contract E2E negociation

• Price Communication (annual/ad hoc)
• Contractual negotiation, tracking and closure of all services and projects delivered under an
• Responsible for contractual coverage of revenues and status fw-up.
• Tracking and follow-up on contracts in signature process to ensure timely closure

3. Finance

• Overdue Receivables
  • Tracking and closure of Overdue Receivables and controlling of monthly payments – interface to Debt Collection Team

• Commercials
• Monthly approval for billing items
• Ensure monthly Financial Reconciliation
• Information about  financial clean-ups (e.g. bulk charging BB10, YBC BENSL, Sharepoint retrospective charging, etc)

• Revenue Planning

• Conduct annual planning with the OE & AzT Service Organization
• Forecasting : Minimize risks in the Year End Steering with proper follow-up on charging status vs.plan / request necessary accruals (OE/CFO)

 Your skills

• Master Degree

• 10 years of professional experience
• Experience working in a matrix environment
• Fluent English skills both speaking and writing
• Strong communication skills and customer centricity mindset
• Financial background (controlling/accounting) is a plus
• Solid data analytical skills
• Proactive and solution oriented mindset
• Passion for learning and IT Tech culture
• Independent and self-driven working style
• Absolut team player and strong collaboration skills
• Strong competence of MS Office applications (Outlook, Word, Excel and PowerPoint)

Your benefits:

• We offer a hybrid work model which recognizes the value of striking a balance between in-person collaboration and remote working incl. up to 25 days per year working from abroad
• We believe in rewarding performance and our compensation and benefits package includes a company bonus scheme, pension, employee shares program and multiple employee discounts (details vary by location)
• From career development and digital learning programs to international career mobility, we offer lifelong learning for our employees worldwide and an environment where innovation, delivery and empowerment are fostered
• Flexible working, health and wellbeing offers (including healthcare and parental leave benefits) support to balance family and career and help our people return from career breaks with experience that nothing else can teach

About Allianz Technology

Allianz Technology is the global IT service provider for Allianz and delivers IT solutions that drive the digitalization of the Group. With more than 12,000 employees located in 51 countries around the globe, Allianz Technology works together with other Allianz entities in pioneering the digitalization of the financial services industry.

We oversee the full digitalization spectrum – from one of the industry’s largest IT infrastructure projects that includes data centers, networking and security, to application platforms that span from workplace services to digital interaction. In short, we deliver full-scale, end-to-end IT solutions for Allianz in the digital age.

D&I statement

Allianz Technology is proud to be an equal opportunity employer encouraging diversity in the working environment. We are interested in your strengths and experience. We welcome all applications from all people regardless of gender identity and/or expression, sexual orientation, ethnicity and cultural background, age, nationality, religion, disability, or philosophy of life.

Join us. Let´s care for tomorrow.

You. IT