Global Customer Experience
One trainee is required to support continuous activities related to Customer Experience.
Key Responsibilities :~crlf~~crlf~Maintain quality monitoring and management of countries’ Customer Experience performance across multiple sources of KPIs (surveys, customer calls etc.)~crlf~Support optimum management of flagship customer insights programs such global Net Promoter Score (NPS) across markets~crlf~Help contribute to Content production and publication to support department activity visibility~crlf~Help prepare company-wide communications activities internally~crlf~Support roll out of global Voice of the Customer platform,. across markets~crlf~Bring alignment, structure and efficiency to regular steering activities (actions, follow up, deliverables tracking, presentations etc.)~crlf~
Key Requirements/Skills/Experience :~crlf~~crlf~Master in Marketing/ Market Research/ Economics / Statistics (Business School),~crlf~Ideally with a first successful experience in Marketing / Customer Insight / Customer Experience (e.g. internship)~crlf~Excellent command of English (both spoken and written)~crlf~Good analytical skills: attention to detail and high level of accuracy required when completing tasks~crlf~Ability to produce clear and concise summaries~crlf~Able to demonstrate a high degree of tenacity, strong ‘can do’ attitude~crlf~Excellent time management and organization skills are essential~crlf~Proactive and curious individual~crlf~Very good knowledge of Microsoft Office pack (Excel, PowerPoint)~crlf~
Euler Hermes, the world’s leading provider of credit insurance services, helps its customers around the globe to trade wisely and develop their business safely. With 6,000 employees from more than 70 nationalities, in over 50 countries, Euler Hermes offers a complete range of services for the management of B-to-B trade receivables.~crlf~Euler Hermes has developed a credit intelligence network to analyze the financial stability of 40+ million businesses across the globe. Euler Hermes, a company of Allianz, is rated AA by Standard & Poor’s.~crlf~At Euler Hermes, we are committed to support our employees in every step of their professional journey, provide tailor-made development programs and open gateways to international opportunities. We encourage them to take ownership and accountability, and to dare to make a difference!~crlf~For more information visit http://www.eulerhermes.com/
If you are interested in the position above and think you have the right profile please follow the online application process. For more detailed information on the company and our career opportunities please go to our website: http://www.eulerhermes.com/careers/.~crlf~~crlf~
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