Service Manager Infrastructure Monitoring (m/f/d)
The department “Datacenter Services (DCS)” in the “IT Infrastructure Shares Services” division of Allianz Technology is responsible for the overall service management, architecture, projects and products around services for server, middleware and database products. ~crlf~ ~crlf~We are looking for a service manager for infrastructure monitoring and CMDB quality management. Infrastructure monitoring comprises the entire internal infrastructure service portfolio (on-prem and cloud-based) and interacts with the network and application monitoring systems in the sense of end-to-end monitoring.~crlf~As a service manager, you have overall responsibility for the monitoring solution. As such, you are the interface to all stakeholders (suppliers, operating teams, controlling, service managers)
##Participate in the definition of key indicators and relevant parameters, e.g. cost per service, quality, capacity, business continuity and IT security, their monitoring and also ensure the overall alignment and compliance with IT standards and processes~crlf~##Coordinate, monitor, steer and continuously improve the services / service delivery according to service lifecycle management~crlf~##Manage the sourcing, transition and delivery of services in accordance with the service description, service catalogue and contract~crlf~##Liaise with technical and / or delivery experts or respective service providers to ensure the services are balanced between both standard solutions and customer needs~crlf~##Steer service providers on a regular basis for service operation and continuously improve service operations in close cooperation with contract management~crlf~##ITOM/ CMDB reporting, quality and data analysis as well as business process improvement to ensure the CMDB can be used as a reliable single source of truth~crlf~
##Higher education degree with technical-economical focus e.g. IT Management or equivalent work experience~crlf~##Good analytical skills~crlf~##Very good communication skills (German/English)~crlf~##Experience in commercial reporting and internal charging / budget tracking~crlf~##Customer and Vendor management~crlf~##Strong creative and problem solving skills~crlf~##Comprehensive industry knowledge in IT service delivery and enterprise datacenter architecture~crlf~##ITSM Lifecycle management and processes~crlf~##Good experience in IT infrastructure monitoring and market understanding~crlf~##Experience in Service NOW ITOM discovery~crlf~##Problem solving skills based on practice and precedent as well as ability to analyze factual information~crlf~##Ability to carry out tasks independently in non-standardized (ever-changing) work situations~crlf~
Diversity & Inclusion are not only words to us. Show us what makes you unique and together we give them a meaning.~crlf~Your CV is the necessary document, that will help us do that. All other files such as Cover Letter for the position, University Transcripts, Diploma and Employer Testimonials/References are advisable and desired by the Hiring Department for a more comprehensive application assessment.
Allianz is the home for those who dare – a supportive place where you can take the initiative to grow and to actively strengthen our global leadership position. By truly caring about people – both its 100 million private and corporate customers and more than 147,000 employees – Allianz fosters a culture where its employees are empowered to collaborate, perform, embrace trends and challenge the industry. Our main ambition is to be our customers’ trusted partner, instilling them with the confidence to grow. If you dare, join us at Allianz Group.~crlf~~crlf~We at Allianz believe in a diverse and inclusive workforce and are proud to be an equal opportunity employer. We encourage you to bring your whole self to work, no matter where you are from, what you look like, who you love or what you believe in.
At the core of the Group’s strength lies digitalization and its promise of growth opportunities through a ‘digital by default’ strategy. Allianz Technology SE is the principal driver behind transforming Allianz into a digital group – a quest to which nearly 7,500 Allianz Technology SE employees around the globe have committed themselves. Allianz Technology SE equips the Group with the most cutting edge digital solutions in the industry, bringing Allianz to the fingertips of its customers. At Allianz Technology SE , innovation is more than a buzzword; it is the business of the day, every day.
We are interested in your strengths and experience. This means that we welcome all applications, irrespective of other characteristics such as gender, ethnic background, origin or any disability.~crlf~~crlf~
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Wendy, Allianz Asia Pacific