Service Delivery Manager – Workplace (m/f)
The Service Management department is in charge to organize, support, report, … the relation between Allianz France and Allianz Technology France by managing all the infrastructure services delivered to Allianz France. It is organized per pillar : DCCS, Workplace, Network, Security and one dedicated pole around the performance. Purpose of this SRF is to recruit the Service Delivery Manager for the Workplace perimeter
##Steer service providers on a regular basis for service operation and continuously improve service operations in close cooperation with contract management~crlf~##Coordinate, monitor, steer and continuously improve the services / service delivery according to service lifecycle management~crlf~##Liaise with technical and / or delivery experts or respective service providers to ensure the services are balanced between both standard solutions and customer needs~crlf~##Contribute in all the QoS meetings on her/his perimeter (SDTM, SRC, meeting with provider, ...)~crlf~
##Nominal experience within an IT Service Management role conducting development of Information Technology processes, information flow, associated reports, and applications for defined service domain~crlf~##Possess moderate verbal and written communication skills to work effectively with technical and nontechnical people at various levels in the organization~crlf~##Senior Manager with 5 years of experience in large companies (international environment)~crlf~##Competence to exchange complex information with diplomatic tact and to cooperate with a diverse internal and external audience~crlf~##Ability to carry out tasks independently in non-standardized (ever-changing) work situations~crlf~
Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us. Join us. Let’s care for tomorrow.~crlf~~crlf~We at Allianz believe in a diverse and inclusive workforce and are proud to be an equal opportunity employer. We encourage you to bring your whole self to work, no matter where you are from, what you look like, who you love or what you believe in.
At the core of the Group’s strength lies digitalization and its promise of growth opportunities through a ‘digital by default’ strategy. Allianz Technology SE is the principal driver behind transforming Allianz into a digital group – a quest to which nearly 7,500 Allianz Technology SE employees around the globe have committed themselves. Allianz Technology SE equips the Group with the most cutting edge digital solutions in the industry, bringing Allianz to the fingertips of its customers. At Allianz Technology SE , innovation is more than a buzzword; it is the business of the day, every day.
We are interested in your strengths and experience. This means that we welcome all applications, irrespective of other characteristics such as gender, ethnic background, origin or any disability.~crlf~~crlf~
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O que oferecemos
Horário de trabalho flexível
Desenvolvimento de carreira
Gestão em saúde
Remuneração por performance
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"Eu me atrevo a ouvir e conversar com nossos clientes, calçar seus sapatos e capacitar os colegas para cuidar e encantá-los."
Wendy, Allianz Asia Pacific
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Allianz Technology SE
Junto com nossos clientes, provemos avançada infraestrutura de TI e soluções para conduzir a digitalização do Grupo Allianz. (Inglês)