Head of Production Asia (M/F)
Allianz Technology in Asia Pacific is accountable for the transformation, delivery and run of all IT services and products delivered by Allianz Technology to the Allianz Group internal customers in Asia Pacific (AZAP). We operate as a shared services entity ensuring delivery of a standardized and harmonized Group IT portfolio.~crlf~ ~crlf~Within this regional team, the Head of Production Asia has full responsibility for IT production towards the customers (run of IT applications and infrastructure), incident management and corresponding process improvement. Scope includes all customers within Asia Pacific excluding Australasia.
##Full end-to-end responsibility for the IT production (run of IT applications and infrastructure) provided by Allianz Technology to AZAP Operating Entities.~crlf~##Ensure IT production quality improvement via follow-up activities in case of incidents/outages.~crlf~##Manage, coordinate, continuously improve, and harmonize the CPI (change, problem, incident) process in Asia and liaise with customers in those matters~crlf~##SPOC between AZAP and AZ Technology stakeholders for IT production and CPI-related topics~crlf~##Build and maintain application repository, including all application production related data incl. technical connectivity (such as Database connections)~crlf~##Lead incident management process coordinating across all technical functions and with the customers to achieve expedited resolution.~crlf~##Perform regular application / service checks with respect to stability, quality and alignment with global Allianz standards, and act as a quality gate for applications~crlf~##Work together with the IT function teams to monitor all applications and IT of AZAP provided by Allianz Technology on a daily basis (24/7)~crlf~##Integrate Asia operations with Allianz Technology Global target operating model~crlf~##Contribute to decommissioning and harmonization of AZAP local IT systems~crlf~
##Degree in information technology or other comparable technical qualification~crlf~##10 yr + prior experience leading large scale multi-national IT Production Support and Application / Infrastructure delivery.~crlf~##Working in a Shared services / Service Provider construct highly advantageous.~crlf~##Deep understanding in IT Service Management (ITSM) Processes and tooling. ~crlf~##Prior Experience working with ServiceNow highly advantageous.~crlf~##Ability to lead teams through influence management and make decision under pressure.~crlf~##Willingness to work non-core hours related to critical systems changes and incidents~crlf~##Fluent in English~crlf~
Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us. Join us. Let’s care for tomorrow.~crlf~~crlf~We at Allianz believe in a diverse and inclusive workforce and are proud to be an equal opportunity employer. We encourage you to bring your whole self to work, no matter where you are from, what you look like, who you love or what you believe in.
At the core of the Group’s strength lies digitalization and its promise of growth opportunities through a ‘digital by default’ strategy. Allianz Technology SE is the principal driver behind transforming Allianz into a digital group – a quest to which nearly 7,500 Allianz Technology SE employees around the globe have committed themselves. Allianz Technology SE equips the Group with the most cutting edge digital solutions in the industry, bringing Allianz to the fingertips of its customers. At Allianz Technology SE , innovation is more than a buzzword; it is the business of the day, every day.
We are interested in your strengths and experience. This means that we welcome all applications, irrespective of other characteristics such as gender, ethnic background, origin or any disability.~crlf~~crlf~
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