AVC DevOps Engineer for Servicemanagement with Focus NA (mfw/d)
The pillar Workplace Services is responsible for development and operation of the shared workplace services within Allianz Group. This includes notebooks, Thin Clients, virtual clients (AVC/VDI), desktop file service, Office 365 and service desk. We are looking for a Service Manager for our virtual client environment AVC (Allianz Virtual Client) working as member of an agile DevOps team. The aim is to offer and provide the AVC Service in a high quality and to continuously increase the quality standard. The focus of this position will be the AVC Environment in North America
##Coordinate, monitor, steer and continuously improve the services / service delivery according to service lifecycle management~crlf~##Participate in the definition of key indicators and relevant parameters, e.g. cost per service, quality, capacity, business continuity and IT security, their monitoring and also ensure the overall alignment and compliance with IT standards and processes~crlf~##Working in the agile teams using methods like Scrum / DevOps to ensure End-to-End Responsibility for the Service with focus on North America~crlf~##Focus on Service management through the whole Matrix organization and design new Service Components for AVC~crlf~##Continued Improvement of AVC Service along the ITIL framework, taking into account cost optimization~crlf~##Escalation Instance and Complaint Manager and consultant for accompany projects~crlf~##Working with and steering Third Party Supplier´s and steering contract of Operations-Provider~crlf~
Technical Knowledge: ~crlf~##Overview knowledge of Infrastructures (Blades, Rack-mounted Systems, SAN Storage), VMware vSphere, Network Design and Remote Desktop Services (Multiuser Systems) ~crlf~##Fundamental knowledge of Citrix Products (Virtual Apps and Desktop) and of Windows Operating Systems~crlf~##High flexibility, teamwork, commitment and resilience and ability to work under pressure while delivering high quality results~crlf~##Willingness to work overlapping with business hours in North America~crlf~##IT affinity and fun in technology and ability to solve problems independently~crlf~##Strong organizational skills~crlf~##English fluent, including the ability to handle complex issues and explain complex facts~crlf~##Readiness to mentor new team members and junior colleagues~crlf~##Competence to exchange complex information with diplomatic tact and to cooperate with a diverse internal and external audience~crlf~
Diversity & Inclusion are not only words to us. Show us what makes you unique and together we give them a meaning.~crlf~Your CV is the necessary document, that will help us do that. All other files such as Cover Letter for the position, University Transcripts, Diploma and Employer Testimonials/References are advisable and desired by the Hiring Department for a more comprehensive application assessment.
Allianz is the home for those who dare – a supportive place where you can take the initiative to grow and to actively strengthen our global leadership position. By truly caring about people – both its 100 million private and corporate customers and more than 147,000 employees – Allianz fosters a culture where its employees are empowered to collaborate, perform, embrace trends and challenge the industry. Our main ambition is to be our customers’ trusted partner, instilling them with the confidence to grow. If you dare, join us at Allianz Group.~crlf~~crlf~We at Allianz believe in a diverse and inclusive workforce and are proud to be an equal opportunity employer. We encourage you to bring your whole self to work, no matter where you are from, what you look like, who you love or what you believe in.
At the core of the Group’s strength lies digitalization and its promise of growth opportunities through a ‘digital by default’ strategy. Allianz Technology SE is the principal driver behind transforming Allianz into a digital group – a quest to which nearly 7,500 Allianz Technology SE employees around the globe have committed themselves. Allianz Technology SE equips the Group with the most cutting edge digital solutions in the industry, bringing Allianz to the fingertips of its customers. At Allianz Technology SE , innovation is more than a buzzword; it is the business of the day, every day.
We are interested in your strengths and experience. This means that we welcome all applications, irrespective of other characteristics such as gender, ethnic background, origin or any disability.~crlf~~crlf~
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