Product Owner (m/f/d) - Contact Center Allianz Direct
As member of Allianz Direct's product team, focusing on the contact center processes and agent platform (Twilio), you are responsible to specify, deliver, run and further optimize all aspects of your product.~crlf~You shape the vision for our approach to handle customer requests via communications channels such as (but not limited to) voice, chat and AI. You set priorities and define new requirements in joint collaboration with the related product teams and the local business areas.~crlf~~crlf~As Product Owner, you define new features and constantly enhance the central platform always considering our joint business goals with a strong focus on customer and business needs.~crlf~Whenever a decision is needed, you look at data first and consider a MVP or A/B test approach to validate any assumptions.~crlf~We develop a central platform for all markets and products at Allianz Direct, hence you are constantly aiming to harmonize requirements and deliver common processes.~crlf~You follow a configuration approach, rather than implementing custom local solutions.~crlf~Or Product Owners play the key role in connecting business, IT and customer needs to form one common insurance platform across markets and products.~crlf~You are an expert in business process optimization or in customer service excellence and you constantly thrive to develop yourself and others.
##Understand business goals, KPIs and customer needs to create a vision for the product, which you own~crlf~##Define common features, processes and milestones, which delight our customers and operations colleagues alike~crlf~##Create and constantly update your product backlog in alignment with our ambitious milestones~crlf~##Facility agile ceremonies and help your development team to deliver outstanding software products as one joint team~crlf~##Identify dependencies to other product teams and push for fast resolution and delivery especially in cross-team setups~crlf~##Manage continuous delivery in line with your communicated timelines and ensure full transparency across your product team~crlf~##Keep track of your process and customer journey performance and discuss data, assumptions and ideas with your local business peers to further grow and optimize our joint platform~crlf~##Maintain common exchange across our international communities in your area of expertise~crlf~##Understanding the needs of a high performing product development team and supporting each other to keep motivation and delivery at highest level especially during major release periods~crlf~
Qualification~crlf~##Professional working experience in digital product management incl. agile development processes~crlf~##Fundamental understanding of user centered (Contact Center Agent) product development processes and methodologies~crlf~##Profound knowledge of Contact Center Agent business processes and subsequent effects of these processes on customer service ~crlf~##Track record of managing and improving high quality, scalable software products and processes~crlf~##Broad understanding of Contact Center tools, ways of working and previous Contact Center experience is desirable~crlf~ ~crlf~Experience & Key skills~crlf~##Excellent interpersonal skills and a can-do attitude~crlf~##Curiosity to constantly learn, highly self-motivated and mindset of continuous improvement of the product you manage~crlf~##End-to-end ownership, also looking beyond own area of responsibility~crlf~##Teamwork, collaboration skills and interested to work in cross-functional teams ~crlf~##Written and verbal communication skills in English are required ~crlf~##Working experience in agile teams or organizations~crlf~##Ideally experience in insurance or Insurtech~crlf~##more than 3 years related professional experience~crlf~
Senior Recruiter: Ms. Pascale Duong Phone: +4989380068383~crlf~Please submit your applications only via the tool (blue button above).
Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us. Join us. Let’s care for tomorrow.~crlf~~crlf~We at Allianz believe in a diverse and inclusive workforce and are proud to be an equal opportunity employer. We encourage you to bring your whole self to work, no matter where you are from, what you look like, who you love or what you believe in.
Allianz SE is the global headquarters of the Allianz Group. Our employees reflect the Group's geographic and functional diversity. Located in Munich, Allianz SE provides the perfect opportunity to start or continue with your international career.
Please submit your complete application documents (incl. CV, certificates, references and motivation letter)~crlf~~crlf~We are looking forward to receiving your application on www.allianz.com/careers.~crlf~~crlf~Allianz SE is committed to employment equality and therefore welcomes applications from all people regardless of gender identity and/or expression, sexual orientation, race or ethnicity, age, nationality, religion, disability, or philosophy of life.~crlf~~crlf~
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