Travel Operations implementation project manager (m/f)
Within Group Operations for travel, assistance and digital, the Business Architecture team aims at increasing the efficiency and effectiveness of operational processes. It strives to develop Customer centricity by driving best practices sharing programs, designing and setting-up Operations for innovations and global products as well as digitalizing our core processes while ensuring replication across Lines of Business. Last but not least, the team is strongly involved into tenders as part of the deal team to define best offering solutions and operational set-up.~crlf~ ~crlf~The Travel team is looking for a Project Manager, working closely with Travel Business Units (BUs), other departments within Global Operations (Medical, RSA, Home, etc.) and outside of Global Operations (Sales, Underwriting, Market Management, etc.) to answer a growing number of Global Travel tenders. This position is a terrific opportunity to drive the operational implementation of multi-country contracts within a multi-national team in b2b2c insurance distribution for a market leader.
The Travel Project Manager will be involved in the following Global tenders activities:~crlf~-Manage actively the tender process from a Travel operations standpoint to ensure competitiveness in new offers:~crlf~##Is part of the “Deal team” & collaborate with other Global functions to provide the best solutions to prospects ~crlf~##Work closely with Business Units and Regional centers to define the best operational set-up (telephony, platform, language set-up, sizing implications, contact channels, documents content)~crlf~##Ensure the ongoing digital transformation is leveraged during our tenders and implemented operationally to provide the best digital experience to our customers:~crlf~##Propose streamlined & harmonized travel claims handling processes to serve Global Business Partners ~crlf~##Define and challenge internal operations costs ~crlf~##Be the face of Operations with Business Partners/prospects & provide key inputs/ feedback / analysis related to Operational questions included in FoS / Global Travel tenders~crlf~##Drive continuous improvement of overall Global Travel quotation process (e.g. improvement of cost per claim methodology)~crlf~-Drive the operational implementation in collaboration with business units and regional centers & ensure follow-up:~crlf~##Ensure all contributing counterparts are meeting expected timelines (readiness of telephony, staff, availability of portal, etc.)~crlf~##Drive the harmonization of Global contract operations with streamlined processes especially between Bank&Insurance & Travel tenders~crlf~##Support BUs/Regional centers in the preparation, go live and post go live phases of the implementation ~crlf~##Follow on a monthly basis the performance of operations for global contracts ~crlf~##Visit regularly involved business units to review the end-to-end processes, identify potential improvements to increase performance (productivity and customer experience)~crlf~-Support on any other ad hoc request (e.g. supporting documentation for Management meeting) or initiative related to Operations in the Business Architecture team.~crlf~~crlf~
##Prior consultancy background or Operations work experience~crlf~##Ability to work in a matrix mode with different functions (Sales, Market Management, Organizational Management, etc. )~crlf~##Solid project management and problem solving skills~crlf~##Ability to produce high quality deliverables, attention to detail~crlf~##Strong interpersonal skills, able to foster relationships with peers and other functional teams~crlf~##Comfortable in a changing environment, where ability to react and handle short-notice requests is expected~crlf~##Fluency in English required, German/French or Spanish a plus~crlf~##Strong Ms Excel & PowerPoint skills required~crlf~ ~crlf~The position will be based in Paris.~crlf~
Allianz is the home for those who dare – a supportive place where you can take the initiative to grow and to actively strengthen our global leadership position. By truly caring about people – both its 85 million private and corporate customers and more than 142,000 employees – Allianz fosters a culture where its employees are empowered to collaborate, perform, embrace trends and challenge the industry. Our main ambition is to be our customers’ trusted partner, instilling them with the confidence to grow. If you dare, join us at Allianz Group.~crlf~~crlf~Allianz is an equal opportunity employer. Everybody is welcome, regardless of other characteristics such as gender, age, origin, nationality, race or ethnicity, religion, disability, or sexual orientation.
Allianz Partners is a world leader in B2B2C insurance and assistance,specializing in the areas of international health & life, automotive, assistance and travel insurance. Operating in over 76 countries, Allianz Partners offers global solutions that are redefining help, going beyond traditional insurance to help and protect customers wherever they are and whenever they need it. Our innovative experts deliver future-ready, high-tech, high-touch products and services through four commercial brands: Allianz Assistance, Allianz Care, Allianz Automotive and Allianz Travel. We have over 19,000 employees who handle more than 54 million cases each year, motivated to go the extra mile to help customers and employees around the world. If this sounds like you, come and join us!
Allianz Partners is a fast changing company with strong growth ambitions. We care for our customers, and our caring nature extends to our employees. We don't just hire people, we nourish them and invest in their careers because we recognize that your development and our growth and our development go hand in hand. So if you would like to be part of a global company that offers international career opportunities, kick-start your career and dare to join us! As an equal opportunity employer, Allianz Partners recognises that our strength lies in our people. We are committed to diversity and inclusivity and everyone is welcome to apply. More information regarding the Allianz Partners lines of business can be found at: www.allianz-partners.com~crlf~~crlf~
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