IT Performance Management Analyst (m/f)

Allianz Partners

IT Performance Management, within the CIO team, is in place to support the relationships between Allianz Partners (AzP) and our IT Technology arm Allianz Technology on the IT performance. We monitor the IT service quality and performance; we control the SLA fulfillment and co- manage the evolution of the SLA in the interest of the business.~crlf~ ~crlf~Future Challenges:~crlf~##Alignment of IT and Business view on Major Outages and their associated business impact.~crlf~##Manage the evolution and negotiation of the SLA targets and related contractual amendment, according to the IT quality risk and the business priorities.

##Controlling SLA fulfillment and manage potential SLA breach~crlf~##Participate on the regular review calls with AZ Technology service management for analysis and assessment of the monthly IT outages report.~crlf~##Control the IT performance reporting from AZ Technology and produce trend analysis of the IT service quality / performance~crlf~##Supervising day-to-day interactions and maintain relationships with all parties involved (Business and AZ Technology service management)~crlf~##Ensure correct follow-up of actions plans resulting from SLA breach, missed KPIs and/or escalations and complaints.~crlf~##Manage the SLA and associated KPI evolution according to the business needs and control the contractual KPI implementation by Allianz technology~crlf~##Work closely with Allianz Technology to identify new quality and performance improvement opportunities (Service Improvement Plan)~crlf~

Technical Skills:~crlf~##IT Architecture knowhow (functional, application, information architecture)~crlf~##Strategic IT thinking skills. Ability to combine rapid speed of disruptive innovations with minimal overall architecture impacts~crlf~~crlf~##Ability to estimate the business, financial and technical impact of Architecture alternatives~crlf~##Ability to translate business trends and IT strategy needs into Enterprise Architecture requirements~crlf~ ~crlf~General Skills:~crlf~##Interpersonal, communication, and presentation skills~crlf~##Communication: Excellent written, presentation and interpersonal skills. Ability to communicate complex concepts in simple ways~crlf~~crlf~##Independently follow-up with stakeholders to aid in solution development~crlf~##Stakeholder management: ability to influence, guide and build relationships at a senior level within AZP~crlf~ ~crlf~Required Experience:~crlf~##3-5 years of IT services experience with an experience as service delivery manager~crlf~##2 years minimum working with ITIL model~crlf~##2-3 year of IT experience in Support or IT operation side~crlf~ ~crlf~Required Education / Certifications:~crlf~~crlf~##Solid experience (5+ years) in IT on service delivery management~crlf~##ITIL certification~crlf~

Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us. Join us. Let’s care for tomorrow.~crlf~~crlf~We at Allianz believe in a diverse and inclusive workforce and are proud to be an equal opportunity employer. We encourage you to bring your whole self to work, no matter where you are from, what you look like, who you love or what you believe in.

Allianz Partners is a world leader in B2B2C insurance and assistance,specializing in the areas of international health & life, automotive, assistance and travel insurance.  Operating in over 76 countries, Allianz Partners offers global solutions that are redefining help, going beyond traditional insurance to help and protect customers wherever they are and whenever they need it.  Our innovative experts deliver future-ready, high-tech, high-touch products and services through four commercial brands: Allianz Assistance, Allianz Care, Allianz Automotive and Allianz Travel. We have over 19,000 employees who handle more than 54 million cases each year, motivated to go the extra mile to help customers and employees around the world. If this sounds like you, come and join us!

Allianz Partners is a fast changing company with strong growth ambitions. We care for our customers, and our caring nature extends to our employees. We don't just hire people, we nourish them and invest in their careers because we recognize that your development and our growth and our development go hand in hand. So if you would like to be part of a global company that offers international career opportunities, kick-start your career and dare to join us! As an equal opportunity employer, Allianz Partners recognises that our strength lies in our people. We are committed to diversity and inclusivity and everyone is welcome to apply. More information regarding the Allianz Partners lines of business can be found at: www.allianz-partners.com~crlf~~crlf~

 
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