Service Management Process Management Lead - Chicago, IL
The role is responsible to manage and provide oversight for areas of event, incident, problem and request management globally, as well as change, configuration and release management regionally by leading respective teams and sub-functions, interfacing with the Global AGCS business and 3rd party vendors, while contributing to the global IT objectives and keeping the focus on the regional day to day operations. The role is also responsible for managing regional teams in the area of identity/access management and service desk tool management that are governed by global processes.
##Manage senior specialists/analysts and other team members within a geographically dispersed team and ensuring continuity of process and service.~crlf~##Delegate tasks to team in order to achieve overall results and act as point of escalation for issues.~crlf~##Coordinate the team and abide by the AGCS staff management procedures (i.e., success factors and communicating strategy).~crlf~##Ability to develop and positively influence key, strategic position holders across locations and functions.~crlf~##Manage 3rd party service providers, working with them concerning capacity management and service levels.~crlf~##Conduct analysis on whether IT policies/standards are being followed and follow up and apply in cases where necessary.~crlf~##Report to IT management on results.~crlf~##Implement Group initiatives, standards, and policies and evolve the services provided.~crlf~##Analyze, study or examine data in detail and draw appropriate conclusions. ~crlf~##Evaluate existing systems/processes to manage/avoid failures and resolve in timely manner.~crlf~
##Minimum 5 years professional IT experience, ideally in Financial Services;~crlf~##Significant change and release experience working within a large multicultural organization;~crlf~##Experience managing providers concerning performance, SLAs and innovation;~crlf~##Track record in developing strategic plans and solutions based on extensive consultation and assessment;~crlf~##Experience of working internationally and remotely managing and developing regional teams across numerous locations;~crlf~##Advanced understanding of IT operational processes, process improvement methodologies;~crlf~##Knowledge of common IT architectures, networks, servers, databases, Domino, applications, platforms and environments, specifically in insurance industry;~crlf~##Advanced knowledge of SDLC (Software development life cycle) /ITIL processes, when applicable;~crlf~##Project Management ability with competency to manage diverse stakeholders and project resources, steering and controlling;~crlf~##Ability to develop, implement and communicate strategies to address important trends or changes in the business;~crlf~##Contribute to budgeting and cost controlling processes;~crlf~##Ability to express ideas and messages clearly, both written and verbally;~crlf~##Ability to "sell" an improvised or prepared audience winning story;~crlf~##Ability to transition individuals, teams, and the whole organization from a current state to a desired future state;~crlf~##Bachelor’s degree in Information Systems, Information Management or equivalent combination of education and experience; and~crlf~##Professional IT qualification preferred (e.g., ITIL certification).
Allianz is the home for those who dare – a supportive place where you can take the initiative to grow and to actively strengthen our global leadership position. By truly caring about people – both its 85 million private and corporate customers and more than 142,000 employees – Allianz fosters a culture where its employees are empowered to collaborate, perform, embrace trends and challenge the industry. Our main ambition is to be our customers’ trusted partner, instilling them with the confidence to grow. If you dare, join us at Allianz Group.~crlf~~crlf~Allianz is an equal opportunity employer. Everybody is welcome, regardless of other characteristics such as gender, age, origin, nationality, race or ethnicity, religion, disability, or sexual orientation.
Allianz Global Corporate & Specialty (AGCS) is the Allianz Group's dedicated carrier for corporate and specialty insurance business. AGCS provides insurance and risk consultancy across the whole spectrum of specialty, alternative risk transfer and corporate business: Marine, Aviation (incl. Space), Energy, Engineering, Entertainment, Financial Lines (incl. D&O), Liability, Mid-Corporate and Property insurance (incl. International Insurance Programs).
Worldwide, AGCS operates in 30 countries with own units and in over 210 countries and territories through the Allianz Group network and partners. In 2016, it employed around 5,000 people and provided insurance solutions to more than three quarters of the 'Fortune Global 500' companies, writing a total of €7.6 billion gross premium worldwide.~crlf~~crlf~AGCS SE is rated AA by Standard & Poor’s and A+ by A.M. Best.~crlf~~crlf~More information about careers at Allianz Global Corporate Specialty can be found at www.agcs.allianz.com/careers~crlf~~crlf~
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