Intern for Customer Experience at Allianz Technology SE (m/f/d)

The Customer Experience team at Allianz Technology is responsible for measuring and enhancing the Customer Experience and Customer Satisfaction of the services and projects provided by Allianz Technology SE. We conduct and analyze customer satisfaction surveys to drive continuous improvement and follow-up activities. We are seeking an analytical-thinking intern to support our specialists in these strategic activities, utilizing state-of-the-art tools. Additionally, you will contribute to the implementation of internal enhancement projects driven by our team, providing you with the opportunity to develop skills in applied project management and business analysis.

This internship offers a unique opportunity to contribute to Allianz Technology's customer obsession initiative and engage with global and local colleagues from various departments within Allianz Technology. You will also gain insights into the operational setup of the Allianz organization.

What you do

• Provide assistance in project management tasks related to Customer Experience
• Develop and oversee small projects independently
• Undertake autonomous work tasks with a high degree of responsibility
• Collaborate with various stakeholders to gather data and prepare progress reports
• Support the team in preparing and following up on meetings (e.g., presentations, organization)
• Analyze the service portfolio of Allianz Technology
• Analyze customer-driven data to identify patterns and derive actions using tools such as PowerBI and GPT
• Prepare detailed reports for the executive management team (EMT), highlighting key customer trends and insights to inform strategic planning and operational adjustments

What you bring

• In the final year of your studies (Bachelor/Master/Diploma) in preferred study areas such as Economics, Business Administration, Business Mathematics, Information Systems, Business IT, or (Industrial) Engineering
• Advanced skills in MS Office, especially Excel and PowerPoint
• Excellent communication skills in English
• Advanced analytical skills
• Personal integrity and self-motivation
• High degree of commitment and enthusiasm
• Interest in working at an IT service provider in the insurance/reinsurance business
• Strong teamwork skills and intercultural experience
• Available to start immediately and interested in a full-time (38h/week) internship for 4 to 6 months

What we offer

• A modern and open-space office located in Munich
• Flexible working hours
• A student discount in our outstanding canteen
• Free LinkedIn Learning Account and many other opportunities to develop new skills
• A large student community with many options for networking
• A highly talented, dynamic, and international team
• Job opportunities in a global company

Need to know:

• The requirement for internship and working student positions is enrollment in a university – or (for an internship) a gap year.
• We can only consider your application if you provide the following documents:
  • Certificate of enrollment (exception gap year)
  • Valid work and residence permit (for non-EU citizens). Please check before applying if you can work with your current visa.

About Allianz Technology:
Allianz Technology is the global IT service provider for Allianz and delivers IT solutions that drive the digitalization of the Group. With more than 10,000 employees located in 55 countries around the globe, Allianz Technology works together with other Allianz entities in pioneering the digitalization of the financial services industry. We oversee the full digitalization spectrum – from one of the industry’s largest IT infrastructure projects that include data centers, networking, and security, to application platforms that span from workplace services to digital interaction. In short, we deliver full-scale, end-to-end IT solutions for Allianz in the digital age.

D&I statement:
Allianz Technology is proud to be an equal opportunity employer encouraging diversity in the working environment. We are interested in your strengths and experience. We welcome all applications from all people regardless of gender identity and/or expression, sexual orientation, race or ethnicity, age, nationality, religion, disability, or philosophy of life. Join us. Let's care for tomorrow.

You. IT

 
51371 | Project Management | Student | n.a. | Allianz Technology | Full-Time | Temporary