Share this Job

Claims Service Associate

Job Level:  Entry Level

O'Fallon, MO, US, 63368

Due Date:  as soon as possible
Area of Expertise:  Customer Services & Claims
Unit:  Allianz Global Corporate Specialty
Job Type:  Full-Time
Remote Job:  Not applicable
Employment Type:  Permanent
ID:  3932

Summary of Job

Deliver effective and efficient Claims Handling support including timely and efficient claim processing and general administrative duties.  Ensure claim handling and support activities comply with AGCS Claims Standards and Compliance procedures and guidelines.    Proactively liaise with other functions, team members and develop and maintain strong relationships with internal and external customers. 


Key Responsibilities

  • Manage and monitor incoming work requests from various resources and entry points, completing tasks timely and accurately                                                                        
  • Proactively work with other functional areas and business partners in the claim handling process, driving efficient and effective execution                                                   
  • Prepare, process and deliver key claims reports and communications as required


Required Skills

  • Minimum 1 - 3 years - Prior experience and understanding Insurance products, terms and conditions desired
  • Analyze, study or examine data in depth to draw conclusions. Manage to avoid failures before they happen, able to resolve them timely. Apply communication tools to handle customer complaints and queries.      
  • Ability to effectively receive and apply information from various sources, and analyze, study or examine data in detail to draw appropriate conclusions         
  • Solid knowledge and understanding of Microsoft Office applications         
  • Strong attention to detail   
  • Ability to work effectively and professionally in a team environment with various staff levels        
  • Able to show and display one's thoughts and ideas visually using various tools        
  • Exposure to working in a complex, fast paced and global matrix organization        
  • Manage to express one's thoughts and put one's messages across clearly through speech or writing. Proficiency in both written and spoken English.        
  • Active engagement and support in a rapidly changing environment       
  • High School diploma or equivalent             



Allianz Global Corporate & Specialty (AGCS) is a leading global corporate insurance carrier and a key business unit of Allianz Group. We provide risk consultancy, Property-Casualty insurance solutions and alternative risk transfer for a wide spectrum of commercial, corporate and specialty risks across 10 dedicated lines of business.

Our customers are as diverse as business can be, ranging from Fortune Global 500 companies to small businesses, and private individuals. Among them are not only the world’s largest consumer brands, tech companies and the global aviation and shipping industry, but also wineries, satellite operators or Hollywood film productions. They all look to AGCS for smart answers to their largest and most complex risks in a dynamic, multinational business environment and trust us to deliver an outstanding claims experience.


Worldwide, AGCS operates with its own teams in 32 countries and through the Allianz Group network and partners in over 200 countries and territories, employing over 4,300 people. As one of the largest Property-Casualty units of Allianz Group, we are backed by strong and stable financial ratings. In 2019, AGCS generated a total of €9.1 billion gross premium globally.


For more information, visit www.agcs.allianz.com or follow us on Twitter @AGCS_Insurance and LinkedIn.

Nearest Major Market: St Louis