Underwriting Technician, Global Business Operations (GBO)

Let’s care for tomorrow. 
Your ambitions. Your dreams. Your tomorrow. 

At Allianz Commercial, we are the global leader for insuring corporate and specialty risks in the Allianz Group. Whether it’s aircraft, satellites, the world’s biggest ships and tallest building, cyber-attacks, or climate change impacts, we have the major risks covered when it comes to protecting businesses. 

Summary of the Job： 

Provide an effective and efficient service to insurance agent/brokers/clients, underwriting, claims, credit control/accounting as UT (Underwriting Technician), and also responsible for AT (Account Technician) role. Main responsibilities include: 

• Perform preliminary risk appetite check and client/broker value. 

• Complete standard quote templates including ensuring completeness of information. 

• Support in data entry tasks associated with pricing. 

• Review, update & issue binders and prepare files for audit. 

• Post-bind endorsements. 

• Support/Within thresholds handle renewal Underwriting tasks (without UW authority levels) and ensure account readiness for the renewal cycles. 

• Ensure complete information handovers into ATs and ensure output is aligned to UW/broker/end insured requirements. 

• Provide an effective and efficient administration and processing service to underwriting, accounts, claims, credit control and brokers/clients. 

• Ensure timely delivery of all tasks as defined in the above scope of activities.  

• Proactive communication with all relevant internal and external stakeholders.  

• Act as a point of contact for UW and support timely and accurate delivery of quotes, policy documentation, endorsements, etc. 

• Support continuous process improvement and automation initiatives within their own area of operations. 

Key responsibilities of the job: 

• Client Engagement:   

-  Direct engagement with end insureds and brokers is required for this client-facing role as supports UW and ensures end to end client servicing expertise for policy administration activities.  

• Account Management support for UW: 

-  Responsible for supporting UW production by reviewing and interpreting source underwriting materials regarding completeness of required information - slips, underwriting files and accounts / loss history – including interactions with Brokers in case of missing information.   

-  Acting as SME for resolving an GBO AT queries and ensuring complete and accurate handling of the account from GBO. 

-  Perform NB and RN submission and its related tasks. (e.g. credit checks, sanctions check, etc.) 

-  Accurately and efficiently populate front / mid Office IT system(s), (depending upon Line of Business) with policy data utilizing information received from all relevant sources.  

-  Use all relevant information to accurately and efficiently populate IT system(s) with new and renewed business. Invoice customers and produce all relevant documentation, (e.g. policies, certificates, endorsements) to broker (or client), co-insurers, captives and re-insurers. Compile of standard and non-standard policy wordings. Regular reconciliation and discussion of content with UW and broker/customer.                                                     

-  Utilize product and process knowledge to offer suggestions and recommendations to CSU/UWs. 

-  Ensure accurate and timely handover of information to Offshore teams to support policy setup and bookings 

• Collect and provide relevant information for quotation to UW. Use or providing all relevant information to accurately and efficiently prepare policy-set up, binder and issuance as well as booking preparation for new and renewed business. Compile or creating non-standard policy wordings and aligning with UW and Brokers. Preview of revised broker wordings compared to expiring. Provide suggestions to UWs. 

• Credit Control: 

-　Coordinate AQS requests and complex queries with GBO offshore, credit control, brokers , UW, etc, to support resolution of reconciliation discrepancies. Regular monitoring and follow-up on receivables and policy issuance. 

• Workflow and Time Management: 

-　Proactively and collaboratively manage and prioritize workflow to ensure key performance indicators and service standards are met. Ongoing monitoring, maintenance and follow-up of all accounts in the respective responsibility and escalation, if required. 

• Technical Expertise:

-　Support system UAT testing and other ad-hoc initiatives. 

-　Develop in-depth product/process knowledge in respective area / LOB to become an Expert in specific subjects. 

-　Support cross-functional projects on process harmonization and/or automation. 

Key Experience / Requirements / Skills： 

• Excellent knowledge Microsoft Office applications and experience of relevant business applications and systems. Accounting experience in non-life insurance company. 

• Ability to continuously develop technical and systems knowledge, business and insurance understanding. 

• Good understanding of relevant products, wordings, terms and conditions and coverages. 

• Advanced understanding of policy administration life cycle, including information collection, policy issuance, premium bookings, credit control, cancellation. 

• Commercial and Large corporate insurance experience, preferably client servicing. 

• Experience working in an cross cultural environment with strong collaboration skills and ability to motivate others to achieve common goals. 

• Experience of policy administration in support of Underwriting. 

• Japanese – fluent 

• English – business level 

General skills： 

• Communication 

• Time management 

• Ability to motivate others; effective team player, training and coaching of staff 

Education/Certification： 

• Completion of a recognized insurance qualification (or equivalent in the Financial sector) 

50930 | Operations | Entry Level | Non-Executive | Allianz Commercial | Full Time or Part Time | Permanent

What’s in it for you? 

Let’s care about everything that makes you, you 

We are committed to nurturing an inclusive environment where everyone feels they belong.  We offer a hybrid working model, which recognizes the value of striking a balance between in-person collaboration and remote working.  Please feel free to discuss flexible working arrangements with us. 

Let’s care for your financial wellbeing 

We believe in rewarding performance with a great compensation and benefits package (details vary by location), including a generous bonus scheme and pension. 

Let’s care for your opportunities to progress 

From career development and digital learning programmes to international career mobility, we offer lifelong learning for our employees worldwide and an environment where innovation, delivery and empowerment are fostered. 

Let’s care for life’s twists and turns 

From our support for flexible working, health, and wellbeing (including private healthcare and generous parental leave benefits), to helping people return from career breaks with experience that nothing else can teach.  We’ve got your back. 

Let’s care for our society and our planet 

With opportunities to be engaged in shaping a future that is safe, inclusive, and sustainable, we care for the tomorrows of our people, our industry, and our clients. 

Care to join us? 

Allianz Commercial is a global corporate insurance carrier and part of Allianz Group. We provide risk consultancy, Property-Casualty insurance solutions and alternative risk transfer for a wide spectrum of commercial, corporate and specialty risks across 10 dedicated lines of business.  Learn more about us by clicking here. 

Allianz is an equal opportunity employer, and therefore welcomes applications regardless of ethnicity or cultural background, age, gender, nationality, religion, disability, sexual orientation, or any other protected characteristic.  Diversity of thinking is an important part of our company culture. 

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