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Customer Service Manager (m/f/d) - Asset Management #StandwithUkraine

Job Level:  Professional

München, DE, 80802 Frankfurt, DE, 60323

Available until:  10/31/2022
Area of Expertise:  Asset & Investment Management
Unit:  IDS
Employing Entity:  IDS GmbH - Analysis and Reporting Servic
Job Type:  Full-Time
Remote Job:  Hybrid working
Employment Type:  Permanent
ID:  15889

IDS GmbH - Analysis and Reporting Services (IDS) unlocks the value of data for the global investment industry: We validate, refine, and link data from a wide variety of sources and make it available for mission-critical processes along all investment strategies and products quickly, worldwide, and at any time. Fund management companies, insurance companies, banks and pension funds can use IDS to access a flexibly scalable data platform as well as all necessary analyses and reports in the desired format. As a 100% subsidiary of Allianz SE, IDS has stood for stability, reliability and certified security in the handling of its customers' data since 2001.


15889 | Asset & Investment Management | Professional | IDS | Full-Time | Permanent



As a Customer Service Manager (m/f/d) you are part of a diverse and highly motivated service management team that aims to provide the best services for our international clients. You play a key role in the client relationship management with Portfolio Managers, Investment Analytics and Product Specialists of the Allianz Group, including the management of service deliveries, service improvements and service performance. Apart from that you will be involved in various projects, strategic planning and the design of new services.

Start date as soon as possible. We offer an extensive onboarding program to support your entry into IDS GmbH.



  • Specialist in Performance, Attribution, and ESG topics for our Asset Management clients
  • First point of contact for the clients: Consultant with Business Analyst know-how
  • Develop and maintain long-term relationships with clients
  • Communicate client needs and demands within IDS operating and project teams
  • Manage client service level agreements (SLA) and budgets
  • Services multiple clients concurrently
  • Member of various projects



  • University degree in economics, business administration, mathematics and/or equivalent experience in finance
  • Profound work experience in the financial industry
  • First experience with ESG and performance related topics such as performance attribution
  • Capital markets, finance and asset management knowledge
  • Strong service attitude and customer orientation
  • Basic negotiation skills and confident manner
  • Strong verbal and written communication skills
  • High degree of analytical thinking, motivation, autonomy and an above-average willingness to perform
  • Fluent in English, German is a plus



  • Benefit from flexible working hours, a home office arrangement and 30 vacation days per year
  • With us, you can expect an intercultural environment with flat hierarchies, a familiar working atmosphere as well as independent work in dedicated teams
  • Become part of a company with start-up spirit that combines the advantages of the Allianz Group
  • Take advantage of our wide range of training and development opportunities and shape your individual career path
  • Benefit, among other things, from annual bonus payments, additional benefits, health initiatives, employee restaurant and a company pension plan


Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us. 
We at Allianz believe in a diverse and inclusive workforce and are proud to be an equal opportunity employer. We encourage you to bring your whole self to work, no matter where you are from, what you look like, who you love or what you believe in.
We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, disability or sexual orientation.
Great to have you on board. Let's care for tomorrow.