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Multinational Client Service Technician, Allianz Multinational

Job Level:  Professional

London, GB, EC3V 0HR

Due Date:  As soon as possible
Area of Expertise:  Operations
Unit:  Allianz Global Corporate Specialty
Job Type:  Full-Time
Remote Job:  Not applicable
Employment Type:  Permanent
ID:  1803

Job Purpose/Role


At AGCS our multinational client service technicians support the business by capturing and processing policy information; from submissions through to billings and collections. We pride ourselves on delivering excellent customer service and operational effectiveness for our clients.


Based in London and reporting to the Team Leader in Global Client Services, you will provide an efficient administration and processing service to Underwriting, Accounts, Claims, Credit Control and the Brokers/Clients focusing on our Marine & Property lines of business.  Your responsibilities include reviewing and interpreting source underwriting materials to ensure all information is complete including broker presentation, slips, underwriting files and accounts.


Key Responsibilities


In this role you will…

  • Be responsible for accounts of medium to high complexity in the Marine and Property Line of Business (LoB)
  • Review and interpret source Underwriting materials, including Broker presentation, slips, Underwriting files and accounts / claims – and if required, escalation to Underwriting in case of missing information
  • Provide instructions to all parties involved, reconciling all issues and addressing any questions with Underwriting. Authorisation in line with assigned limits
  • Use relevant information to accurately and efficiently populate IT system(s) with new and renewed business.
  • Prepare & review regular reports
  • Invoice customers and produce all relevant documentation, e.g. policies, certificates, endorsements to the Broker (or client)/ Co-Insurers in a timely and accurate manner.
  • Chase and reconcile premiums using information from the Underwriting file and system entries, in close collaboration with Credit Control
  • Liaise with Underwriters, Brokers, Co and Reinsurers, to ensure timely premium payment
  • Manage own daily, weekly and monthly workflow to ensure key performance indicators and service standards are met
  • Carry out risk checks according to compliance procedure.
  • Monitor maintenance and follow-up of all accounts, escalating issues to the appropriate Practice Leaders or team members as required
  • Develop effective working relationships with internal and external customers, including Underwriting, Accounts / Credit Control, Reinsurance Accounts and Brokers


Key Requirements/Skills/Expertise


  • You have excellent verbal / written communication and interpersonal skills
  • You manage time well and have experience scheduling tasks in accordance with priorities
  • Previous experience handling administrative tasks in a large business. Experience of insurance, policy administration and multinational programmes would be an advantage
  • Good knowledge of Microsoft Office applications, particularly Excel, and keen to develop your knowledge continually
  • Data-driven and innovation-minded, you are able to implement new digital ways of working
  • Sound understanding of, or ability to learn rapidly, relevant insurance products, terms and the policy administration life cycle
  • You pay attention to detail
  • You work well in a team and remain calm under pressure


Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us. Join us. Let’s care for tomorrow.


We at Allianz believe in a diverse and inclusive workforce and are proud to be an equal opportunity employer. We encourage you to bring your whole self to work, no matter where you are from, what you look like, who you love or what you believe in.


Allianz Global Corporate & Specialty (AGCS) is a leading global corporate insurance carrier and a key business unit of the Allianz Group. We provide risk consultancy, Property-Casualty insurance solutions and alternative risk transfer for a wide spectrum of commercial, corporate and specialty risks.


Our customers are as diverse as business can be, ranging from Fortune Global 500 companies to small businesses, and private individuals. Among them are not only the world’s largest consumer brands, tech companies and the global aviation and shipping industries, but also wineries, satellite operators and Hollywood film productions. They all look to AGCS for smart answers to their largest and most complex risks in a dynamic, multinational business environment and trust us to deliver an outstanding claims experience.


Worldwide, AGCS operates with its own teams in 32 countries and through the Allianz Group network and partners in over 200 countries and territories, employing over 4,300 people. As one of the largest Property-Casualty units of Allianz Group, we are backed by strong and stable financial ratings.


At AGCS UK we are not only impressive for our clients, but also for our employees as we offer the following generous benefits:

  • Flexible buy/sell holiday options
  • Bupa private medical insurance
  • Generous pension contributions
  • Enhanced paid maternity, paternity, shared parental leave
  • Sabbaticals
  • Flexible working options
  • Subsidized on-site massages
  • Employee stock purchase plan for Allianz shares
  • Education / study sponsorship
  • Global mobility within AGCS and the wider Allianz Group

…and many more individual flexible benefits to choose from. We pride ourselves on our approach to wellbeing and provide regular seminars, activities, and events devoted towards the overall health of our employees.


For more information, visit www.agcs.allianz.com or follow us on Twitter @AGCS_Insurance and LinkedIn.