Functional Head of Customer Protection (m/f/d) in Group Compliance - Allianz SE #StandwithUkraine

Job Level:  Management

München, DE, 80802

Area of Expertise:  Risk Management
Unit:  Allianz SE
Employing Entity:  Allianz SE
Job Type:  Full-Time
Remote Job:  Hybrid working
Employment Type:  Permanent
ID:  25133

Who are we? 

Are you keen on driving innovation? Do you thrive in a culture of diversity, collaboration and trust? Then let's care for tomorrow. At Allianz SE, you can count on having a voice, driving innovation and change and making an impact – for us, yourself and the world. For more about Allianz SE, click here.

Who will you be joining? 

Allianz’s Group Compliance (GC) function is in charge of managing compliance risk to bolster Allianz's reputational and financial strength and to support value-focused company leadership. As such GC is responsible for monitoring and reporting on the Group's overall compliance risk profile, and thus ensuring that individual Allianz companies adhere to the Group's compliance governance principles. The Compliance function within Allianz strives for Group-wide effective and efficient compliance processes supported by global tools and solutions. Besides steering and monitoring the Group, GC is also acting as the Compliance function for Allianz SE.


This role is a key role, assisting the Group Compliance (GC) Head of Customer Protection/ AZSE solo office to manage the team in Customer Protection and also to represent GC in initiatives & projects with other group functions.  

How can you make an impact? 


  • Contributing to the establishment of Allianz’s customer protection strategy by preparing analysis on the laws and regulations and market practices in the key countries Allianz has presence;
  • Developing, maintaining and improving technical standards, guidelines and guidance on customer protection practices;
  • Analysing and having an overall enhanced OEs monitoring on customer protection relevant issues and cases;
  • Developing and conducting deep dives in customer protection focus areas and the retail risk indicators;
  • Assisting OEs in implementation of the customer protection relevant group requirements, monitoring and assessing the implementation status;
  • Conducting product reviews with other relevant group functions based on the requirements of the customer protection and relevant key risk indicators;
  • Promoting effective inter-functional cooperation through proactive sharing of information and involvement of the other functions where needed;
  • Representing Group Compliance at internal meetings as required and promoting the overarching principles and group requirements of Customer Protection;
  • Conducting various forms of customer protection training to OEs and/or any other group functions in 1st/2nd lines.
  • Assisting in Board of Management and any other relevant reports on customer protection;
  • Performing any other task assigned by the Group Compliance Head of Customer Protection and/or Group Chief Compliance Officer.

What are you made of?


  • University level degree in Law or Economics 
  • At least 10 years of experience in control functions or operations 
  • Strong analytical skills, critical thinking and strong attention to detail
  • Strong organization and planning skills
  • Strong project management skills
  • Very strong team spirit and self-motivation, 
  • Proactive and collaborative attitude and working style, as well as ability to interact in a global work environment and cooperate with stakeholders  from different countries and cultures
  • Excellent communication skills
  • Flexibility and adaptability to a fast-changing environment
  • Excellent English language skills (both written and spoken)
  • Excellent knowledge of MS Office

Do we have what you need?  

  • Individual and excellent career development opportunities/plans
  • Conductive and collaborative working environment  
  • Health & well-being offerings   
  • Company pension & health insurance   
  • Multi-national, diverse and inclusive community   
  • Opportunity to make an impact on our sustainability initiatives   


 Additional Information:


We offer: Career development programs, Workwell@AllianzSE, Flexible working arrangements

We support Ukrainian and Russian job-seeking refugees looking for a new job - your applications are welcome!

Please submit your applications only via our online tool Allianz Careers.

25133 | Risk Management | Management |  Allianz SE | Full-Time | Permanent


Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us. 

We at Allianz believe in a diverse and inclusive workforce and are proud to be an equal opportunity employer. We encourage you to bring your whole self to work, no matter where you are from, what you look like, who you love or what you believe in. We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, disability or sexual orientation.

Join us. Let's care for tomorrow.

Note: Diversity of minds is an integral part of Allianz’ company culture. One means to achieve diverse teams is a regular rotation of Allianz Executive employees across functions, Allianz entities and geographies. Therefore, the company expects from its employees a general openness and a high motivation to regularly change positions and collect experiences across Allianz Group.