Senior Instalments Credit Controller
Bristol, ENG, GB, BS32 4AQ
Location - Bristol (Hybrid)
Salary - Dep on exp + benefits
Allianz is a global insurance company serving across 70 different countries, but from the very first day you join our team you’ll know that your contributions are valued. We offer world class learning and career development opportunities, while we celebrate an inclusive culture.
Role Description
Are you an experienced Credit Controller within the insurance sector and looking for a new role in a growing team? We are looking for an experienced, passionate and motivated Instalments Credit Controller to join our successful Instalments Team in Bristol.
The purpose of this role is to contribute to the delivery of Instalment Credit Management’s objectives and Key Performance Indicators (KPIs) through the timely and effective performance of duties, maintaining standards, building effective relationships and providing supervisory support to the Instalments Team Leader.
Key Responsibilities
- Undertakes instalment credit control activities, in accordance with the defined processes, to ensure prompt premium payment and to achieve agreed KPIs.
- Handle internal and external instalment customer queries in an efficient and professional manner.
- Builds effective relationships with both internal and external customers.
- Support effective and efficient collaboration between offshore and onshore teams.
- Ensure policy and procedures, workflow for assigned areas of responsibility, as well as archived records to satisfy audit and statutory requirements are maintained.
- Ensure instalment process and operational activities are adhered to within regulatory requirements.
- Interpret and analyse complex data and financial information, and using this to make informed decisions.
- Monitor reports to ensure optimal outcomes for clients and Allianz is achieved.
- Provide Ad-hoc information that is required by the business in an ever changing environment
- Assist with training new instalments team members on procedures and best practices, serving as a mentor and resources for ongoing learning and development.
- Communicate effectively and promptly with Team Leader to raise issues/concerns promptly with systems or processes and provide creative solutions to overcome challenges and minimize downtime.
- Support Team Leader with implementation of continuous operational improvements, initiatives and manage a pipeline of opportunities.
- Perform assigned leadership activities to the support the Team Leader with leadership of the team.
Skills & Experience
- GCSE or equivalent (including Maths and English at grade C or above).
- CICM qualification to certificate level preferred, or a desire to study towards this qualification would be advantageous.
- Significant experience of working in credit management/ credit control for in excess of 3-5 years.
- Experience working within the Insurance industry, desirable.
- A detailed understanding of business and instalment processes and systems.
- Good knowledge of credit management best practice and the ability to apply this in the role.
- Up-to-date knowledge and understanding of all relevant Compliance and Regulatory rules and procedures, FCA and banking rules and regulations.
- Working knowledge and understanding of the BACS system, rules and regulations.
- Excellent working knowledge of Microsoft Excel and good knowledge of other Office applications.
- Able to manage workload and priorities, adapting to changing needs and priorities.
- Strong negotiation skills and communication skills.
- You will be results-orientated, data driven and innovation-minded, able to adapt quickly.
What We Will Offer You
Recognised and rewarded for a job well done, we have a range of flexible benefits for you to choose from- so you can pick a package that’s perfect for you. We also offer flexible working options, global career opportunities across the wider Allianz Group, and fantastic career development and training. That’s on top of enjoying all the benefits you’d expect from the world’s number one insurance brand, including:
- Flexible buy/sell holiday options
- Hybrid working.
- Annual performance related bonus
- Contributory pension scheme
- Development days
- A discount up to 50% on a range of insurance products including car, home and pet
- Retail discounts
Our Ways of Working
Do you need some flexibility with the hours you work? Let us know as part of your application and if it’s right for our customers, our business and for you, then we’ll do everything we can to make it happen.
Here at Allianz, we are signatories of the ABIs flexible working charter. We believe in supporting hybrid work patterns, which balance the needs of our customers, with your personal circumstances and our business requirements. Our aim with this is to help innovation, creativity, and you to thrive - Your work life balance is important to us.
Our Purpose and Values
Be Brave | With Heart | Everyone Counts | Inspiring Trust
At Allianz, we value diversity and inclusion and back this up with our accreditations. Allianz is EDGE certified for gender inclusion, members of the Women in Finance Charter, a Disability Confident employer, Stonewall Diversity Champion members, signatories of Business in the Community’s Race at Work Charter, and an Armed Forces Covenant gold standard employer.
We recognise the strength of neurodiversity in the workplace, and the far-reaching benefits of embracing a spectrum of thinking styles and innovative capabilities. We proudly welcome applications from neurodivergent and disabled candidates, and can offer tailored adjustments to remove barriers and set you up for success in your career.
At Allianz, we encourage our people to advocate for what they need, we listen, and we act – this could include providing assistive technology, ergonomic specialist equipment, mentoring and coaching, or flexibility in the way you work, among a wide range other adjustments.
Join us - Let’s Care for Tomorrow.
