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Customer Solution Leader
The Customer Solution Group (CSO) Officer is responsible for the planning, implementation, maintenance and delivery of customer-specific services.
Key Responsibilities~crlf~• Responsible for the profit & loss calculation for the service delivery to a particular Customer or Customer Group, together with the IT Functions.~crlf~• Drive Customer change programs, in order to achieve further standardization and harmonization of services, based on their strong knowledge of Customer needs.~crlf~• Cross collaboration with Support-functions to ensure the Customer (Group) receives all the necessary information. ~crlf~• Effectively define, maintain and monitor Allianz Technology of America’s perspective, position, plans and patterns with regard to its services and the management of those services. ~crlf~• Be able to anticipate customer business and IT needs, and the initiatives required to migrate to the desired future environment. ~crlf~• Ensure that the right mix of services is offered to properly support the Customer. Govern investments in services across the Customer and manage them to achieve business value through the development of new Services and modification and/or retirement of existing services. ~crlf~• Manage the financial activities in both the Customer business and service functions, covering budget, cost and benefit management, and prioritization of spending through the use of formal budgeting practices and a fair and equitable system of allocating costs to the Customer. ~crlf~• Responsible for risk identification, analysis, prioritization, evaluation, mitigation and risk monitoring/reporting for all aspects of the services, including in-house supplied services, Services sourced from third parties, and shared services. ~crlf~• Implement the policies and standards set by the CIO, including standards and guidelines for operational excellence and monitor their compliance.~crlf~• Point of contact for engaging with Customer to establish key relationships, identify focus areas to improve results, and enable a foundation for communication, service marketing and alignment. ~crlf~• Align supply with demand by predicting and regulating the consumption of integrated Services and enable the pro-active management of service needs (demand) versus business constraints (supply). ~crlf~• Financial analysis and planning supports the establishment of budgets and forecasts based on analyzing consumption, trends and direction.~crlf~~crlf~
Qualifications:~crlf~• Bachelor’s degree in Business, Finance or similar discipline; advanced degree preferred ~crlf~• 10+ experience managing large scale projects~crlf~• 6-7 years experience demonstrated leadership of a project team.~crlf~• Highly developed interpersonal and communication skills; customer focused with excellent negotiation, mediation and diplomatic skills.~crlf~• Proven ability to build and cultivate strong working relationships across entities and functions.~crlf~• Demonstrates a firm understanding of the details while steering strategic topics.~crlf~• Frequent travel (domestic and international) required. Travel at 40%.~crlf~~crlf~• PMP Certification desired~crlf~
At Allianz, we foster a workplace where every person feels welcome, connected and valued.
Allianz is the home for those who dare – a supportive place where you can take the initiative to grow and to actively strengthen our global leadership position. By truly caring about people – both its 100 million private and corporate customers and more than 147,000 employees – Allianz fosters a culture where its employees are empowered to collaborate, perform, embrace trends and challenge the industry. Our main ambition is to be our customers’ trusted partner, instilling them with the confidence to grow. If you dare, join us at Allianz Group.~crlf~~crlf~We at Allianz believe in a diverse and inclusive workforce and are proud to be an equal opportunity employer. We encourage you to bring your whole self to work, no matter where you are from, what you look like, who you love or what you believe in.
At the core of the Allianz Group’s strength lies digitalization and its promise of growth opportunities through a ‘digital by default’ strategy. Allianz Technology is the principal driver behind transforming Allianz into a digital group – a quest to which nearly 7,500 Allianz Technology employees around the globe have committed themselves. We at Allianz Technology of America equip the Allianz Group in the Americas with the most cutting edge digital solutions in the industry, bringing Allianz to the fingertips of its customers. At Allianz Technology of America, innovation is more than a buzzword; it is the business of the day, every day.
An equal opportunity employer.~crlf~~crlf~
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