Customer Service Manager (m/f/d) - ESG

IDS GmbH-Analysis and Reporting Services

As a Customer Service Manager (m/f/d) you are part of a diverse service management team that aims to provide the best services for our international clients, like Allianz Investment Management. You are mainly responsible for our newly developed ESG services. In this key role you enable investment managers to meet regulations and support decision making with our ESG data management solutions. We search for a new colleague, who wants to drive forward this exciting ESG journey with our clients. ~crlf~Beyond that there are always waiting new projects that you could be part of as face to the customer. ~crlf~~crlf~You can expect an excellently staffed and motivated team of experts and an international environment with flat hierarchies. We offer an extensive onboarding program to support your entry into IDS GmbH.

##Operate as the point of contact for assigned investment management clients~crlf~##Develop and maintain long-term relationships with clients~crlf~##Communicate client demands within IDS operating and project teams ~crlf~##Manage client service level agreements (SLA) and budgets~crlf~##Service multiple clients and act as subject matter expert for ESG services ~crlf~##Member of various projects~crlf~

##University degree in economics, business administration, mathematics and/or equivalent experience in finance~crlf~##Profound work experience in the financial industry~crlf~##Capital markets, finance and asset/investment management knowledge ~crlf~##Understanding of ESG, first experience is a plus~crlf~##Strong service attitude and customer orientation~crlf~##Basic negotiation skills and confident manner ~crlf~##Strong verbal and written communication skills~crlf~##High degree of analytical thinking, motivation, autonomy and an above-average willingness to perform~crlf~##Fluent in English, good knowledge in German~crlf~

Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us. Join us. Let’s care for tomorrow.~crlf~~crlf~We at Allianz believe in a diverse and inclusive workforce and are proud to be an equal opportunity employer. We encourage you to bring your whole self to work, no matter where you are from, what you look like, who you love or what you believe in.

IDS GmbH - Analysis and Reporting Services (IDS) unlocks the value of data for the global investment industry: We validate, refine, and link data from a wide variety of sources and make it available for mission-critical processes along all investment strategies and products quickly, worldwide, and at any time. Fund management companies, insurance companies, banks and pension funds can use IDS to access a flexibly scalable data platform as well as all necessary analyses and reports in the desired format. As a 100% subsidiary of Allianz SE, IDS has stood for stability, reliability and certified security in the handling of its customers' data since 2001.

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In our staff restaurants you will receive an extra allowance as a working student in addition to the already reduced prices.
You benefit from working in professional international teams and can build relationships for your own network.
You will support your department on important issues and thus gain insight into the dynamic way our company works.
You are free to organize your working hours and days so that academic training and work-life balance are not neglected.
You have access to countless digital training opportunities to promote your personal development. 
We value your responsible work and reward you accordingly. 
7 steps of the application process at Allianz.
Explore the variety of jobs within IDS. We are looking for experts in IT, asset and investment management topics, regulatory reporting and many other areas.