World Agency - Policy Administration Contract specialist

Euler Hermes Group
  • Job Purpose/ Role

    The role~crlf~- at the heart of the policy management, the contract specialists contributes to customer satisfaction and retention by ensuring the timely and proper execution of activities related to PA Contract management at both Managing insurer and Program manager level~crlf~- this includes to closely liaise and coordinate with other teams beyond geographical and functional borders to provide seamless worldwide contract servicing to the Policyholder and provide the best suited solutions in terms of contract management.~crlf~~crlf~Future challenges~crlf~- Delivers high quality of services ~crlf~- Is able to identify and make suggestions for improvement of tasks

  • Key Responsibilities

    Executes timely the PA / Contract management assigned tasks during the Policy Life cycle of the managed policies,~crlf~ * contract start incl tarification and fees~crlf~ * contract and customer management and incl contract amendments, renewals, terminations ~crlf~ * Turnover declarations and premum calculations. Premium base chasing,~crlf~ * Bonus -Malus calculations~crlf~ * deals with 2nd level customer requests assigned~crlf~ * Ensures tight communication with the WA CT Operations Desk (program features)~crlf~ * Ensures tight communication with other local teams when needed (Claims, Risks...)~crlf~~crlf~- Identifies potential improvements on processes, organization and reports to the team leader~crlf~- Complies with commercial gestures (decisions made)~crlf~- Data quality control~crlf~- coordinated by Regional PA Manager of the program~crlf~- under the supervision of his Regional PA Manager :~crlf~~crlf~Is responsible for the timely execution of the PA related tasks at Program Level:~crlf~* Group premium Calculation, Premium base chasing,~crlf~* Group Bonus - Malus calculations~crlf~* Coordinate invoicing~crlf~* Coordinates Contract Managers & Customers accountants in Managing Insurer BUs~crlf~~crlf~KPI~crlf~-Number of tickets related to PA~crlf~-Service quality~crlf~ ~crlf~-Time to issue a policy (activate contract in the system)~crlf~-Time to perform profit sharing request~crlf~-Backlog~crlf~-Number of pending & late TOD

  • Key Requirements/ Skills

    '- Competent knowledge of the credit insurance industry, products and regulations~crlf~- Competent ability to refine processes to meet the quality and efficiency targets of the organisation and its customers~crlf~- Advanced knowledge of Policy Administration processes~crlf~- Advanced ability to communicate via all mediums (eg. email, phone) and at all levels of an organisation within a multicultural setting~crlf~- Competent ability to operate in a matrix structure~crlf~- Competent knowledge of basic IT systems (eg. MS Word, Excel) and ability to learn new systems~crlf~- Advanced knowledge of written and spoken English~crlf~~crlf~Leadership behavior~crlf~* Coordinates a virtual and remote team on PA activities when nominated Program PA.

  • Additional Information

    Start date : mid July

  • About Allianz

    Allianz is the home for those who dare – a supportive place where you can take the initiative to grow and to actively strengthen our global leadership position. By truly caring about people – both its 88 million private and corporate customers and more than 140,000 employees – Allianz fosters a culture where its employees are empowered to collaborate, perform, embrace trends and challenge the industry. Our main ambition is to be our customers’ trusted partner, instilling them with the confidence to grow. If you dare, join us at Allianz Group.~crlf~~crlf~Allianz is an equal opportunity employer. Everybody is welcome, regardless of other characteristics such as gender, age, origin, nationality, race or ethnicity, religion, disability, or sexual orientation.

    Euler Hermes, the world’s leading provider of credit insurance services, helps its customers around the globe to trade wisely and develop their business safely. With 6,000 employees from more than 70 nationalities, in over 50 countries, Euler Hermes offers a complete range of services for the management of B-to-B trade receivables.~crlf~Euler Hermes has developed a credit intelligence network to analyze the financial stability of 40+ million businesses across the globe. Euler Hermes, a company of Allianz, is rated AA by Standard & Poor’s.~crlf~At Euler Hermes, we are committed to support our employees in every step of their professional journey, provide tailor-made development programs and open gateways to international opportunities. We encourage them to take ownership and accountability, and to dare to make a difference!~crlf~For more information visit http://www.eulerhermes.com/

    Euler Hermes UK has been in business since 1918 and is part of the global leader in credit insurance Euler Hermes with presence in over 50 countries and 57,000 clients worldwide. Euler Hermes UK is part of the Euler Hermes Group and the Allianz Group.~crlf~If you are interested in the position above and think you have the right profile please follow the online application process. For more detailed information on the company and our career opportunities please go to our website: http://www.eulerhermes.com/careers/.~crlf~~crlf~

Job Purpose/ Role

The role~crlf~- at the heart of the policy management, the contract specialists contributes to customer satisfaction and retention by ensuring the timely and proper execution of activities related to PA Contract management at both Managing insurer and Program manager level~crlf~- this includes to closely liaise and coordinate with other teams beyond geographical and functional borders to provide seamless worldwide contract servicing to the Policyholder and provide the best suited solutions in terms of contract management.~crlf~~crlf~Future challenges~crlf~- Delivers high quality of services ~crlf~- Is able to identify and make suggestions for improvement of tasks

Key Responsibilities

Executes timely the PA / Contract management assigned tasks during the Policy Life cycle of the managed policies,~crlf~ * contract start incl tarification and fees~crlf~ * contract and customer management and incl contract amendments, renewals, terminations ~crlf~ * Turnover declarations and premum calculations. Premium base chasing,~crlf~ * Bonus -Malus calculations~crlf~ * deals with 2nd level customer requests assigned~crlf~ * Ensures tight communication with the WA CT Operations Desk (program features)~crlf~ * Ensures tight communication with other local teams when needed (Claims, Risks...)~crlf~~crlf~- Identifies potential improvements on processes, organization and reports to the team leader~crlf~- Complies with commercial gestures (decisions made)~crlf~- Data quality control~crlf~- coordinated by Regional PA Manager of the program~crlf~- under the supervision of his Regional PA Manager :~crlf~~crlf~Is responsible for the timely execution of the PA related tasks at Program Level:~crlf~* Group premium Calculation, Premium base chasing,~crlf~* Group Bonus - Malus calculations~crlf~* Coordinate invoicing~crlf~* Coordinates Contract Managers & Customers accountants in Managing Insurer BUs~crlf~~crlf~KPI~crlf~-Number of tickets related to PA~crlf~-Service quality~crlf~ ~crlf~-Time to issue a policy (activate contract in the system)~crlf~-Time to perform profit sharing request~crlf~-Backlog~crlf~-Number of pending & late TOD

Key Requirements/ Skills

'- Competent knowledge of the credit insurance industry, products and regulations~crlf~- Competent ability to refine processes to meet the quality and efficiency targets of the organisation and its customers~crlf~- Advanced knowledge of Policy Administration processes~crlf~- Advanced ability to communicate via all mediums (eg. email, phone) and at all levels of an organisation within a multicultural setting~crlf~- Competent ability to operate in a matrix structure~crlf~- Competent knowledge of basic IT systems (eg. MS Word, Excel) and ability to learn new systems~crlf~- Advanced knowledge of written and spoken English~crlf~~crlf~Leadership behavior~crlf~* Coordinates a virtual and remote team on PA activities when nominated Program PA.

Additional Information

Start date : mid July

About Allianz

Allianz is the home for those who dare – a supportive place where you can take the initiative to grow and to actively strengthen our global leadership position. By truly caring about people – both its 88 million private and corporate customers and more than 140,000 employees – Allianz fosters a culture where its employees are empowered to collaborate, perform, embrace trends and challenge the industry. Our main ambition is to be our customers’ trusted partner, instilling them with the confidence to grow. If you dare, join us at Allianz Group.~crlf~~crlf~Allianz is an equal opportunity employer. Everybody is welcome, regardless of other characteristics such as gender, age, origin, nationality, race or ethnicity, religion, disability, or sexual orientation.

Euler Hermes, the world’s leading provider of credit insurance services, helps its customers around the globe to trade wisely and develop their business safely. With 6,000 employees from more than 70 nationalities, in over 50 countries, Euler Hermes offers a complete range of services for the management of B-to-B trade receivables.~crlf~Euler Hermes has developed a credit intelligence network to analyze the financial stability of 40+ million businesses across the globe. Euler Hermes, a company of Allianz, is rated AA by Standard & Poor’s.~crlf~At Euler Hermes, we are committed to support our employees in every step of their professional journey, provide tailor-made development programs and open gateways to international opportunities. We encourage them to take ownership and accountability, and to dare to make a difference!~crlf~For more information visit http://www.eulerhermes.com/

Euler Hermes UK has been in business since 1918 and is part of the global leader in credit insurance Euler Hermes with presence in over 50 countries and 57,000 clients worldwide. Euler Hermes UK is part of the Euler Hermes Group and the Allianz Group.~crlf~If you are interested in the position above and think you have the right profile please follow the online application process. For more detailed information on the company and our career opportunities please go to our website: http://www.eulerhermes.com/careers/.~crlf~~crlf~


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