Senior Collections Officer

Euler Hermes Group

- To follow up with buyers on debt collections activities directly ~crlf~~crlf~- In charge of collection suppliers to collect B2B debt placements at the highest speed, lowest costs and at highest customer satisfaction

- Follow up with internal and external collection suppliers and report timely to customer. Apply appropriate collection strategy ~crlf~~crlf~- Promote and encourage collection placement in close collaboration with the local Credit Insurance commercial and risk teams ~crlf~~crlf~- Manage and execute day to day collection activity (from registration in the system to invoicing and remittance) ~crlf~~crlf~- Act as the first point of contact for internal and external collection related queries ~crlf~~crlf~- Suggest and implement improvements of existing processes ~crlf~~crlf~- Analyze, initiate, monitor and decide on orientation of a case in amicable, legal and insolvency stages domestic or international ~crlf~~crlf~-Pro active communication and information sharing with different stakeholders (Policy Holders, clients, brokers, bailiffs, lawyers, BUs, internal clients like claims) ~crlf~~crlf~- Maintain the relevant systems to keep accuracy, up to date data and reporting. ~crlf~~crlf~- Manage and prioritize large and complex cases ~crlf~~crlf~- Propose structural improvements and ensure implementation ~crlf~~crlf~- Ad hoc project as assigned ~crlf~~crlf~~crlf~

- Minimum 5 years’ experience in B2B collection, experience in credit insurance context will be an advantage ~crlf~~crlf~- Experience in a client-facing position, a previous Account Management position is an asset ~crlf~~crlf~- Proficiency in English, Conversational level of Mandarin will be an advantage ~crlf~~crlf~- Interpersonal skills : build and maintain relationship with Credit Insurance and collection customers ~crlf~~crlf~- Customer skills: ability to anticipate clients needs, improve service and satisfaction~crlf~~crlf~

Allianz is the home for those who dare – a supportive place where you can take the initiative to grow and to actively strengthen our global leadership position. By truly caring about people – both its 85 million private and corporate customers and more than 142,000 employees – Allianz fosters a culture where its employees are empowered to collaborate, perform, embrace trends and challenge the industry. Our main ambition is to be our customers’ trusted partner, instilling them with the confidence to grow. If you dare, join us at Allianz Group.~crlf~~crlf~Allianz is an equal opportunity employer. Everybody is welcome, regardless of other characteristics such as gender, age, origin, nationality, race or ethnicity, religion, disability, or sexual orientation.

Euler Hermes, the world’s leading provider of credit insurance services, helps its customers around the globe to trade wisely and develop their business safely. With 6,000 employees from more than 70 nationalities, in over 50 countries, Euler Hermes offers a complete range of services for the management of B-to-B trade receivables.~crlf~Euler Hermes has developed a credit intelligence network to analyze the financial stability of 40+ million businesses across the globe. Euler Hermes, a company of Allianz, is rated AA by Standard & Poor’s.~crlf~At Euler Hermes, we are committed to support our employees in every step of their professional journey, provide tailor-made development programs and open gateways to international opportunities. We encourage them to take ownership and accountability, and to dare to make a difference!~crlf~For more information visit

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