Head of Operations

Allianz Worldwide Partners
  • Job Purpose/ Role

    Top Executive within the Operations Division and a member of the Executive Planning Group. This position is responsible for strategic planning and tactical execution within the Ops Division in support of business objectives. Primary objectives include establishing short and long term strategic plans for division, providing leadership to director and managerial staff, delivering superior customer service, driving change management efforts to create operational efficiencies and competitive advantage in the market.

  • Key Responsibilities

    Key responsibilities which take no less than 10% of overall job time ~crlf~## Strategic planning and execution to optimize effectiveness, engagement throughout the Operations division, both short and long term~crlf~## Provide leadership to VP and Director level staff responsible for all operations functions including forecasting, process engineering, project management and Operations Training.~crlf~## Interact regularly with Operations leadership team ~crlf~## Claims management (claims, notifications, categorizing)~crlf~## Call Center Management (inbound-outbound)~crlf~## Business/Process management (full value chain, TOM cuts, across all processes, organization)~crlf~## Ensure operational expenses do not exceed budget and/or cost per unit targets

  • Key Requirements/ Skills

    ## Related Bachelors' degree, MBA or Masters' degree preferred~crlf~## Experience in senior leadership role~crlf~## 10+ years related experience

  • About Allianz

    Allianz is the home for those who dare – a supportive place where you can take the initiative to grow and to actively strengthen our global leadership position. By truly caring about people – both its 88 million private and corporate customers and more than 140,000 employees – Allianz fosters a culture where its employees are empowered to collaborate, perform, embrace trends and challenge the industry. Our main ambition is to be our customers’ trusted partner, instilling them with the confidence to grow. If you dare, join us at Allianz Group.~crlf~~crlf~Allianz is an equal opportunity employer. Everybody is welcome, regardless of other characteristics such as gender, age, origin, nationality, race or ethnicity, religion, disability, or sexual orientation.

    Allianz Worldwide Partners provides diverse expertise in automotive, international health & life, travel insurance, assistance and direct sales and is at the forefront of the Allianz B2B2C offering. United under one roof, Allianz Global Assistance, Allianz Global Automotive and Allianz Worldwide Care are specialist brands combining forces to push boundaries and create tomorrow's solutions to deliver an enhanced experience to our clients. Our 16,000 employees are based across 76 countries and combine 70 different languages and 60 nationalities, reflecting the truly diverse nature of Allianz Worldwide Partners. Our DNA is unique: we dare and care, anytime, anywhere. If this sounds like you, come and join us!

    Allianz Worldwide Partners is a fast changing company with strong growth ambitions. We care for our customers, and our caring nature extends to our employees. We don't just hire people, we nourish them and invest in their careers because we recognize that your development and our growth and our development go hand in hand. So if you would like to be part of a global company that offers international career opportunities, kick-start your career and dare to join us!~crlf~~crlf~As an equal opportunity employer, Allianz Worldwide Partners recognises that our strength lies in our people. We are committed to diversity and inclusivity and everyone is welcome to apply.~crlf~~crlf~More information regarding the Allianz Worldwide Partners lines of business can be found at: http://www.allianz-worldwide-partners.com/corporate/~crlf~~crlf~

Job Purpose/ Role

Top Executive within the Operations Division and a member of the Executive Planning Group. This position is responsible for strategic planning and tactical execution within the Ops Division in support of business objectives. Primary objectives include establishing short and long term strategic plans for division, providing leadership to director and managerial staff, delivering superior customer service, driving change management efforts to create operational efficiencies and competitive advantage in the market.

Key Responsibilities

Key responsibilities which take no less than 10% of overall job time ~crlf~## Strategic planning and execution to optimize effectiveness, engagement throughout the Operations division, both short and long term~crlf~## Provide leadership to VP and Director level staff responsible for all operations functions including forecasting, process engineering, project management and Operations Training.~crlf~## Interact regularly with Operations leadership team ~crlf~## Claims management (claims, notifications, categorizing)~crlf~## Call Center Management (inbound-outbound)~crlf~## Business/Process management (full value chain, TOM cuts, across all processes, organization)~crlf~## Ensure operational expenses do not exceed budget and/or cost per unit targets

Key Requirements/ Skills

## Related Bachelors' degree, MBA or Masters' degree preferred~crlf~## Experience in senior leadership role~crlf~## 10+ years related experience

About Allianz

Allianz is the home for those who dare – a supportive place where you can take the initiative to grow and to actively strengthen our global leadership position. By truly caring about people – both its 88 million private and corporate customers and more than 140,000 employees – Allianz fosters a culture where its employees are empowered to collaborate, perform, embrace trends and challenge the industry. Our main ambition is to be our customers’ trusted partner, instilling them with the confidence to grow. If you dare, join us at Allianz Group.~crlf~~crlf~Allianz is an equal opportunity employer. Everybody is welcome, regardless of other characteristics such as gender, age, origin, nationality, race or ethnicity, religion, disability, or sexual orientation.

Allianz Worldwide Partners provides diverse expertise in automotive, international health & life, travel insurance, assistance and direct sales and is at the forefront of the Allianz B2B2C offering. United under one roof, Allianz Global Assistance, Allianz Global Automotive and Allianz Worldwide Care are specialist brands combining forces to push boundaries and create tomorrow's solutions to deliver an enhanced experience to our clients. Our 16,000 employees are based across 76 countries and combine 70 different languages and 60 nationalities, reflecting the truly diverse nature of Allianz Worldwide Partners. Our DNA is unique: we dare and care, anytime, anywhere. If this sounds like you, come and join us!

Allianz Worldwide Partners is a fast changing company with strong growth ambitions. We care for our customers, and our caring nature extends to our employees. We don't just hire people, we nourish them and invest in their careers because we recognize that your development and our growth and our development go hand in hand. So if you would like to be part of a global company that offers international career opportunities, kick-start your career and dare to join us!~crlf~~crlf~As an equal opportunity employer, Allianz Worldwide Partners recognises that our strength lies in our people. We are committed to diversity and inclusivity and everyone is welcome to apply.~crlf~~crlf~More information regarding the Allianz Worldwide Partners lines of business can be found at: http://www.allianz-worldwide-partners.com/corporate/~crlf~~crlf~


You have found the perfect job? It’s time to work on your application. We have some tips for you!

Ready to apply? Train your interview situation upfront through Google Assistant. The platform provides you with information about Allianz useful for your interview preparation, such as:

  • details on the application process
  • Allianz facts & figures
  • information on our corporate culture

How does it work? Let Google Assistant on your smartphone or on your Google Home device know: “Hey Google, I want to talk to Allianz Careers.”

Register/ login to our application system and you will receive a confirmation email with your login data shortly. Fill out the application form. You can upload your data via LinkedIn (or Xing). Find more information about our password rules in our FAQ.

 Please note that the system cannot process ZIP files, protected PDF formats or attachments larger than 7 MB. You can upload your files in the following formats:

  • PDF
  • MS Office formats (Word, PowerPoint, Excel)
  • Graphics Interchange Format (.gif)
  • Joint Photographic Experts Group format (.jpeg)
  • Joint Photographic Group format (.jpeg)
  • Portable Network Graphics (.png)

Find more information in our FAQ.

 

Login to our application system and check your personal start page to see the status of your application. You can release your profile so that our recruiters can find you in the system and contact you. Find more information in our FAQ.

Could not find the right job? We can help you with that. Sign up for job alerts! You will automatically receive a personalized job alert when a job that fits your experience and interests becomes available.

When you get invited for a first interview, make sure to check our website to learn more about Allianz as an employer, our culture and values and get some insights to prepare yourself for the interview.

If you experience technical problems with our application system, check our FAQ for more information . Problem still not resolved? Please send an email with your request and a full screenshot of the error message to careers@allianz.com or send us a message via WhatsApp: +491735686280.
We keep our employees motivated and appropriate compensation is an essential factor in achieving this.  
We place a strong emphasis on employee recognition through various activities.
We believe that our employees need transparent communication and feedback from their managers and peers.
Our Work Well program addresses employees health and the impact of workplace stress and aims to manage their well-being at work.
We have very agile working models that give our employees flexibility in planning and arranging their work-life balance.
We keep our employees at the heart of each decision and encourage them to be ambitious.
7 steps of the application process at Allianz.

We are Allianz' global experts in assistance, health, travel and automotive solutions.
Explore