Service Manager

Allianz Technology SE

The Business Master Platform (BMP) is the new global IT solution for Allianz that digitalizes the business requirements of the Allianz Customer Model by integrating them with the IT Master Platform (ITMP) enabling Allianz world-wide to operate in a simple, digital and scalable way. The BMP service management unit is responsible for offering this as an end to end BMP service towards the operating entities.~crlf~~crlf~Within this unit, the BMP@Spain Service Manager will manage and be accountable for the service as defined in the service description and maintaining the Service level agreements towards Allianz Spain. The service manager needs to ensure that the end to end delivery of the service is working at maximum efficiency and issues are escalated as required and resolved with minimum impact to the business.~crlf~~crlf~The role is also responsible for the regular reporting and improvement of the services in close collaboration with all the relevant stakeholders within Allianz Technology and Allianz Spain. The role is also responsible for the P&L of the service within Allianz Spain and acts as the main point of contact externally towards the OE and internally towards AZ Technology stakeholders for the service.

• Ensure that all fine level design criteria of the BMP Core service is applied to the local and regulatory requirements of Allianz Spain and adapt them accordingly~crlf~• Stakeholder management and reporting the status to the senior management at regular intervals~crlf~• Security concepts definition across services, regular pen-test, DR test etc. Single point of contact for Allianz Spain on security standards for BMP~crlf~• Key contact for the OE about the service regarding Risk assurance, Compliance and audit departments~crlf~• Ensure a constructive feedback loop is established between the underlying components and the project team and the OE~crlf~• Support Allianz Spain in the interactions with the local regulators in providing the right artefacts and supporting documents and processes.~crlf~• Ensures regular health checks, monitoring, disaster recovery tests and pen tests are performed and the agreed mitigations items are tracked and resolved.~crlf~~crlf~

• Has in-depth business expertise and a basic understanding of market influences. Uses developed communication skills to inform and has the ability to negotiate with a diverse audience, often at senior level.~crlf~• Solves complex situations or problems where precedent may not exist, based on multiple sources of information and takes a new perspective on existing solutions~crlf~• Works independently and receives minimal guidance. Acts as role model and renowned professional in applying competence and drives new and innovative ideas and approaches. May either be accountable for the performance and results of a team, a project or for expert activities and objectives.~crlf~• Has in-depth knowledge and experience in own discipline and solid understanding of related topics. Uses best practices and knowledge to actively contribute to product/ service or process improvement.~crlf~• Higher education degree with technical-economical focus e.g. industrial engineering or equivalent work experience~crlf~• Fluent in Spanish and English~crlf~• Work experience in an international environment desirable~crlf~• Process and project management and ITIL training and / or certification desirable~crlf~• Understanding relevant products, processes and services and the lifecycle of the service/s~crlf~• Driving budget and cost-effective planning and design~crlf~~crlf~

Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us. Join us. Let’s care for tomorrow.~crlf~~crlf~We at Allianz believe in a diverse and inclusive workforce and are proud to be an equal opportunity employer. We encourage you to bring your whole self to work, no matter where you are from, what you look like, who you love or what you believe in.

At the core of the Group’s strength lies digitalization and its promise of growth opportunities through a ‘digital by default’ strategy. Allianz Technology SE is the principal driver behind transforming Allianz into a digital group – a quest to which nearly 7,500 Allianz Technology SE employees around the globe have committed themselves. Allianz Technology SE equips the Group with the most cutting edge digital solutions in the industry, bringing Allianz to the fingertips of its customers. At Allianz Technology SE , innovation is more than a buzzword; it is the business of the day, every day.

We are interested in your strengths and experience. This means that we welcome all applications, irrespective of other characteristics such as gender, ethnic background, origin or any disability.~crlf~~crlf~

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