Customer Success Manager - Global Health Services

Allianz Partners

The Customer Success Manager will lead and manage the implementation of relevant solutions developed by Global Health Services Product Factory team. He/she will have the primary responsibility for the onboarding success of new clients, along with existing clients for innovative health services. ~crlf~He/she will coordinate with the Allianz Partners’ sales entities (global, regional and local) as well as external partners in the effective roll-out of health services from implementation to go-to-market. He/she will monitor health services in ‘run’ mode and develop effective marketing plans to drive utilisation.~crlf~The candidate will be working as part of a growing cross functional team, who are developing health solutions and shaping health ecosystems for the Allianz Partners group.

•Responsible for the roll-out of Access to Care and Prevention services for Allianz Partners clients across various segments: International health (IPMI), Bank & Insurances, Hospitality, Travel and more~crlf~•Develop a detailed implementation plan at the start of every new contract (requirements, processes, timelines), successfully leading the implementation~crlf~•Collaborate with cross-functional teams to drive and execute the health services implementation ~crlf~•Listen, understand and formalise Allianz Partners clients’ needs and liaise with the Access to Care and Prevention team for adaptation (when/if possible) ~crlf~•Drive go-to-market plan for successful go live and utilisation of the health services (with Allianz Partners marketing teams)~crlf~•Escalate problems to the appropriate teams to promptly and effectively address issues ~crlf~•Monitor and assess health services in ‘run’ mode regularly~crlf~•Contribute to cross-functional ideation sessions for defining new and optimizing existing products/ features~crlf~•Close collaboration with Allianz Partners IH LoB and Allianz Partners New Models~crlf~~crlf~

•University degree in Business Administration (or similar)~crlf~•Min. 10 years’ experience in international health or travel industry~crlf~•Strong project management and marketing skills required~crlf~•Customer centric focus~crlf~•Results focused~crlf~•Pragmatic way of working~crlf~•Adaptability and flexibility~crlf~•Strong intercultural skills required, empathy and pro-active communication~crlf~•Team player – the team is the star~crlf~•Strong interpersonal skills, able to foster relationships with peers and other functions~crlf~•Languages: English (additional languages an asset, German, French)~crlf~~crlf~

Allianz is the home for those who dare – a supportive place where you can take the initiative to grow and to actively strengthen our global leadership position. By truly caring about people – both its 100 million private and corporate customers and more than 147,000 employees – Allianz fosters a culture where its employees are empowered to collaborate, perform, embrace trends and challenge the industry. Our main ambition is to be our customers’ trusted partner, instilling them with the confidence to grow. If you dare, join us at Allianz Group.~crlf~~crlf~We at Allianz believe in a diverse and inclusive workforce and are proud to be an equal opportunity employer. We encourage you to bring your whole self to work, no matter where you are from, what you look like, who you love or what you believe in.

Allianz Partners is a world leader in B2B2C insurance and assistance,specializing in the areas of international health & life, automotive, assistance and travel insurance.  Operating in over 76 countries, Allianz Partners offers global solutions that are redefining help, going beyond traditional insurance to help and protect customers wherever they are and whenever they need it.  Our innovative experts deliver future-ready, high-tech, high-touch products and services through four commercial brands: Allianz Assistance, Allianz Care, Allianz Automotive and Allianz Travel. We have over 19,000 employees who handle more than 54 million cases each year, motivated to go the extra mile to help customers and employees around the world. If this sounds like you, come and join us!

Allianz Partners is a fast changing company with strong growth ambitions. We care for our customers, and our caring nature extends to our employees. We don't just hire people, we nourish them and invest in their careers because we recognize that your development and our growth and our development go hand in hand. So if you would like to be part of a global company that offers international career opportunities, kick-start your career and dare to join us! As an equal opportunity employer, Allianz Partners recognises that our strength lies in our people. We are committed to diversity and inclusivity and everyone is welcome to apply. More information regarding the Allianz Partners lines of business can be found at:

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