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Customer Experience Manager - Global Health Services
An opportunity to be part of Global Health Services, a newly created, global, dynamic unit of high strategic importance which shapes the health ecosystems for Allianz Partners group by designing, building and scaling global health services in the Access to Care and prevention space. As a Customer Experience Manager you will be responsible for customer-facing topics – ensuring that our services deliver great customer journeys.~crlf~You will have a key role in the concept and design phases of new products/ features. You will challenge and further improve customer journeys. You will act like a “chief customer officer” for Global Health Services, constantly pushing for customer excellence.
•Help design new global health services/ features and refine existing ones – from ideation to post-launch refinements~crlf~•Improve current customer journeys by analyzing user behavior and actual customer interactions (e.g. conversations of end customers with our digital health assistant)~crlf~•Build processes to add maturity to gathering, analyzing and reacting on customer feedback and insights for improving customer journeys~crlf~•Create marketing concepts and coordinate marketing material creation to enable sales teams~crlf~•Work closely with sales and development teams to provide user feedback, optimize user engagement and constructively respond to any feedback from end users~crlf~•Closely collaborate with colleagues from various teams/ functions, especially Market Management, Sales and agile Development teams~crlf~•Report to the Global Head of Access to Care & Prevention, based in Munich~crlf~~crlf~
•You have 3+ year of experience in a business role~crlf~•You have an university degree in Business Administration (or similar)~crlf~•You’d describe yourself as curious, innovative, self-organized, pragmatic and result-driven~crlf~•People around you value your integrity, reliability and positive spirit~crlf~•You enjoy working as a team in an international environment, with occasional travel ~crlf~•Your strengths include creativity and a strong customer focus with attention to detail~crlf~•Further improving the customer experience by making small tweaks motivates you ~crlf~•It’s easy for to connect and work with people from different fields, incl. tech-focused colleagues~crlf~•You have excellent communication skills, spoken and written~crlf~•Chatbots fascinate you, especially conversational design~crlf~•You are familiar with the digital health space and the insurance / assistance sector~crlf~•You speak and write English at a professional level – German or French are a plus~crlf~~crlf~
Allianz is the home for those who dare – a supportive place where you can take the initiative to grow and to actively strengthen our global leadership position. By truly caring about people – both its 100 million private and corporate customers and more than 147,000 employees – Allianz fosters a culture where its employees are empowered to collaborate, perform, embrace trends and challenge the industry. Our main ambition is to be our customers’ trusted partner, instilling them with the confidence to grow. If you dare, join us at Allianz Group.~crlf~~crlf~We at Allianz believe in a diverse and inclusive workforce and are proud to be an equal opportunity employer. We encourage you to bring your whole self to work, no matter where you are from, what you look like, who you love or what you believe in.
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