Vice President - Life & Annuity Operations - New Business

Allianz Life
  • Job Purpose/ Role

    The purpose of this role is to lead and manage a talented staff of 100+ individuals who provide back office support to Allianz Life by processing, underwriting and issuing annuity and life insurance contracts. This dynamic role is primarily responsible for: developing and sustaining strong partnerships with our numerous distribution leaders; collaborating on cross-organizational topics while demonstrating thorough understanding of all New Business areas of accountability; ensuring consistent quality through best-in-class controls and processes; delivering automated solutions streamlining New Business processes and ultimately improving customer and employee experiences; oversight of costs and expenses; championing employee engagement practices to ensure Allianz delivers an industry leading service experience for our customers.~crlf~~crlf~This role is accountable for all aspects of the service delivery for Life and Annuity New Business including direct oversight of the Chief Underwriter and Chief Medical role. Additionally, this role oversees Case Management, Suitability, Policy Issue, Underwriting and Relationship Management. This role also works closely with Legal, Compliance, IT, Risk, Sales and Marketing to ensure the service experience is closely aligned with the overall corporate objectives while also driving loyalty among our producers and policy owners.~crlf~~crlf~As a senior member of the Enterprise Operations Team, this individual will partner closely with other senior members to deliver an integrated service strategy across the policy lifecycle.

  • Key Responsibilities

    • New Business & UW service delivery: Deliver consistent service levels for policy issue, keeping all stakeholders well informed of key metrics. ~crlf~~crlf~• Proactively manage staffing models and expenses, anticipating needs to ensure consistent service delivery.~crlf~~crlf~• Seek automated solutions in partnership with IT to remove manual processes and reduce errors.~crlf~~crlf~• Develop dashboards and metrics to track productivity, service levels, customer views, etc.~crlf~~crlf~• Measure and respond to customer feedback on service.~crlf~~crlf~• Coach, mentor and develop staff to provide an environment where employee development is a key focus.~crlf~~crlf~• Oversee offshore support for New Business & Underwriting functions.~crlf~~crlf~• Partner with Actuarial and Risk to optimize Underwriting opportunities.~crlf~~crlf~• Provide project leadership for key initiatives supporting the company’s objectives.

  • Key Requirements/ Skills

    – 11+ years of operational leadership experience required with strong knowledge of; Life & Annuity products, distribution models, underwriting leadership and expense management.~crlf~– Four-year degree required: Business or related field.~crlf~– FINRA Series 6/7, 24/26 strongly preferred.

  • Additional Information

    At Allianz, we foster a workplace where every person feels welcome, connected, and valued.

  • About Allianz

    Allianz is the home for those who dare – a supportive place where you can take the initiative to grow and to actively strengthen our global leadership position. By truly caring about people – both its 88 million private and corporate customers and more than 140,000 employees – Allianz fosters a culture where its employees are empowered to collaborate, perform, embrace trends and challenge the industry. Our main ambition is to be our customers’ trusted partner, instilling them with the confidence to grow. If you dare, join us at Allianz Group.~crlf~~crlf~Allianz is an equal opportunity employer. Everybody is welcome, regardless of other characteristics such as gender, age, origin, nationality, race or ethnicity, religion, disability, or sexual orientation.

    Retiring with financial security. Living life with confidence. At Allianz Life®, every employee knows these are the things that matter. To do what matters means giving employees the tools and opportunities they need to create innovative, industry-leading products, to discover and embrace new trends, and to strengthen the customer experience. As a company, it means creating a culture that is inclusive, where doing the right thing comes naturally, and promoting an environment that develops talent, seeks excellence, encourages smart risks, and recognizes and rewards people for their performance. Doing what matters for employees helps everyone focus on doing what matters most for our customers. Allianz Life. What you do here matters.

    Why Allianz Life®? Because we hire people who are dedicated to doing what matters and we give you the quality training, support, and advancement opportunities you need to succeed. As a company known for its financial strength, we offer generous benefits, have a strong commitment to community involvement, a collaborative culture, and a unique level of energy. The result is engaged and more productive employees. From the very first day you join our team, you will know that your contributions are valued. We practice True Balance at our campus by providing a fun work environment, an on-site child development center, a fully staffed fitness center, and a variety of meal options in both our full-service cafe and bistro. And all medical, dental, and retirement benefits are effective the first day you join Allianz Life, so you can focus on what truly matters.~crlf~~crlf~An equal opportunity employer.~crlf~~crlf~

Job Purpose/ Role

The purpose of this role is to lead and manage a talented staff of 100+ individuals who provide back office support to Allianz Life by processing, underwriting and issuing annuity and life insurance contracts. This dynamic role is primarily responsible for: developing and sustaining strong partnerships with our numerous distribution leaders; collaborating on cross-organizational topics while demonstrating thorough understanding of all New Business areas of accountability; ensuring consistent quality through best-in-class controls and processes; delivering automated solutions streamlining New Business processes and ultimately improving customer and employee experiences; oversight of costs and expenses; championing employee engagement practices to ensure Allianz delivers an industry leading service experience for our customers.~crlf~~crlf~This role is accountable for all aspects of the service delivery for Life and Annuity New Business including direct oversight of the Chief Underwriter and Chief Medical role. Additionally, this role oversees Case Management, Suitability, Policy Issue, Underwriting and Relationship Management. This role also works closely with Legal, Compliance, IT, Risk, Sales and Marketing to ensure the service experience is closely aligned with the overall corporate objectives while also driving loyalty among our producers and policy owners.~crlf~~crlf~As a senior member of the Enterprise Operations Team, this individual will partner closely with other senior members to deliver an integrated service strategy across the policy lifecycle.

Key Responsibilities

• New Business & UW service delivery: Deliver consistent service levels for policy issue, keeping all stakeholders well informed of key metrics. ~crlf~~crlf~• Proactively manage staffing models and expenses, anticipating needs to ensure consistent service delivery.~crlf~~crlf~• Seek automated solutions in partnership with IT to remove manual processes and reduce errors.~crlf~~crlf~• Develop dashboards and metrics to track productivity, service levels, customer views, etc.~crlf~~crlf~• Measure and respond to customer feedback on service.~crlf~~crlf~• Coach, mentor and develop staff to provide an environment where employee development is a key focus.~crlf~~crlf~• Oversee offshore support for New Business & Underwriting functions.~crlf~~crlf~• Partner with Actuarial and Risk to optimize Underwriting opportunities.~crlf~~crlf~• Provide project leadership for key initiatives supporting the company’s objectives.

Key Requirements/ Skills

– 11+ years of operational leadership experience required with strong knowledge of; Life & Annuity products, distribution models, underwriting leadership and expense management.~crlf~– Four-year degree required: Business or related field.~crlf~– FINRA Series 6/7, 24/26 strongly preferred.

Additional Information

At Allianz, we foster a workplace where every person feels welcome, connected, and valued.

About Allianz

Allianz is the home for those who dare – a supportive place where you can take the initiative to grow and to actively strengthen our global leadership position. By truly caring about people – both its 88 million private and corporate customers and more than 140,000 employees – Allianz fosters a culture where its employees are empowered to collaborate, perform, embrace trends and challenge the industry. Our main ambition is to be our customers’ trusted partner, instilling them with the confidence to grow. If you dare, join us at Allianz Group.~crlf~~crlf~Allianz is an equal opportunity employer. Everybody is welcome, regardless of other characteristics such as gender, age, origin, nationality, race or ethnicity, religion, disability, or sexual orientation.

Retiring with financial security. Living life with confidence. At Allianz Life®, every employee knows these are the things that matter. To do what matters means giving employees the tools and opportunities they need to create innovative, industry-leading products, to discover and embrace new trends, and to strengthen the customer experience. As a company, it means creating a culture that is inclusive, where doing the right thing comes naturally, and promoting an environment that develops talent, seeks excellence, encourages smart risks, and recognizes and rewards people for their performance. Doing what matters for employees helps everyone focus on doing what matters most for our customers. Allianz Life. What you do here matters.

Why Allianz Life®? Because we hire people who are dedicated to doing what matters and we give you the quality training, support, and advancement opportunities you need to succeed. As a company known for its financial strength, we offer generous benefits, have a strong commitment to community involvement, a collaborative culture, and a unique level of energy. The result is engaged and more productive employees. From the very first day you join our team, you will know that your contributions are valued. We practice True Balance at our campus by providing a fun work environment, an on-site child development center, a fully staffed fitness center, and a variety of meal options in both our full-service cafe and bistro. And all medical, dental, and retirement benefits are effective the first day you join Allianz Life, so you can focus on what truly matters.~crlf~~crlf~An equal opportunity employer.~crlf~~crlf~


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