Operations Manager

Allianz Life

Under general direction, leads a team within an assigned business function of the Enterprise Operations business~crlf~unit. Executes key business priorities, achieves business performance targets, and delivers a superior experience to both policyholders and producers. **Securities licensing is generally required for those directly involved with activities related to Variable products, Broker Dealers, and Registered Representatives.**

* Executes department plans to ensure successful coordination of team activities (on and offshore). ~crlf~* Achieves performance targets while effectively executing controls and managing risks.~crlf~* Promotes a customer-centric environment within the team and builds successful customer relationships.~crlf~* Demonstrates responsiveness by proactively gathering input and feedback from customers. Implements~crlf~continuous process improvements to deliver and maintain a high-quality end-to-end customer service experience and achieve overall customer satisfaction targets.~crlf~* Maintains a solid controls framework through oversight, monitoring, assessing risk and validating results. Supports business system owners through a thorough understanding of process, system, and control capabilities. Identifies, reports, and escalates risks and implements mitigation strategies.~crlf~* Coordinates key change initiatives within assigned business function to support the evolving service strategy.~crlf~* Ensures flexibility, change readiness and adaptability of the team to achieve business goals into the future.~crlf~Coaches and develops team members to support the service delivery strategy. Partners with employees to create development plans and conduct regular career coaching conversations. Solicits employee feedback and~crlf~builds/executes employee engagement action plans.~crlf~* Leverages workforce planning models to assess staff needs and deliver results.~crlf~* Establishes strong and successful working relationship with peers, Operations leaders, key business partners, and vendors to deliver a high-quality end-to-end customer experience aligned with the service strategy and company-wide priorities.~crlf~

Experience:~crlf~~crlf~* 2-3 years of experience required: financial, insurance and/or operations; proven successful strategic leadership, business acumen, relationship and customer service skills~crlf~* 4-5 years of experience preferred: financial, insurance and/or operations; proven successful strategic leadership, business acumen, relationship and customer service skills~crlf~~crlf~Education~crlf~~crlf~* Two-year degree required: business or related field~crlf~Four-year degree preferred: business or related field or equivalent work experience~crlf~

At Allianz, we foster a workplace where every person feels welcome, connected and valued.

Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us. Join us. Let’s care for tomorrow.~crlf~~crlf~We at Allianz believe in a diverse and inclusive workforce and are proud to be an equal opportunity employer. We encourage you to bring your whole self to work, no matter where you are from, what you look like, who you love or what you believe in.

Retiring with financial security. Living life with confidence. At Allianz Life®, every employee knows these are the things that matter. To do what matters means giving employees the tools and opportunities they need to create innovative, industry-leading products, to discover and embrace new trends, and to strengthen the customer experience. As a company, it means creating a culture that is inclusive, where doing the right thing comes naturally, and promoting an environment that develops talent, seeks excellence, encourages smart risks, and recognizes and rewards people for their performance. Doing what matters for employees helps everyone focus on doing what matters most for our customers. Allianz Life. What you do here matters.

Why Allianz Life®? Because we hire people who are dedicated to doing what matters and we give you the quality training, support, and advancement opportunities you need to succeed. As a company known for its financial strength, we offer generous benefits, have a strong commitment to community involvement, a collaborative culture, and a unique level of energy. The result is engaged and more productive employees. From the very first day you join our team, you will know that your contributions are valued. We practice True Balance at our campus by providing a fun work environment, an on-site child development center, a fully staffed fitness center, and a variety of meal options in both our full-service cafe and bistro. And all medical, dental, and retirement benefits are effective the first day you join Allianz Life, so you can focus on what truly matters.~crlf~~crlf~An equal opportunity employer.~crlf~~crlf~

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