Associate/Sr Associate Operations (Variable Inforce PHB)

Allianz Life

The Variable Inforce Associate/Sr. Associate is responsible for accurately and efficiently communicating information in response to requests from internal and external customers. This individual will be responsible for providing prompt, professional and accurate responses and clarify information concerning services or products. In addition, this individual must have an in depth understanding of the controls and regulations related to Variable PHB processes and Variable Annuity product features, the ability to thrive in fast paced, ever-changing environment, and must be able to work flexible hours dependent on daily workload volumes. This position requires excellent written and verbal communication skills. **Securities licensing is generally required for those directly involved with activities related to Variable products, Broker Dealers, and Registered Representatives.**

Duties Include but not limited to:~crlf~- Process incoming financial and other requests from customers/producers/Broker Dealers~crlf~- Receive and make phones calls to internal and external customers~crlf~- Create/revise and submit Standard Operating Procedures (SOPs)~crlf~- Work with other areas of the company to ensure the processing of customer requests is handled in an accurate, timely manner.~crlf~- Complete daily control reports; take actions as needed, and document completion~crlf~- Provide project support as needed~crlf~- Complete other tasks as needed~crlf~~crlf~

- 1+ years of customer service experience~crlf~- High School Diploma; two or four year degree preferred~crlf~- Series 6 required or an ability to obtain the Series 6 within 90 days~crlf~~crlf~Keys to success in this role include:~crlf~- Knowledge and understanding of business processes, controls, regulations, procedures and system functions~crlf~- Strong phone skills~crlf~- Strong customer service skills~crlf~- Excellent communication skills - both written and verbal.~crlf~- Problem Solving and negotiation skills.~crlf~- Strong issue resolution, and decision-making skills.~crlf~- Ability to work independently as well as part of a group.~crlf~- Flexibility to work hours as necessary to meet deadlines.~crlf~- Willingness to share innovative ideas~crlf~- Ability to meet deadlines and effectively communicate with management~crlf~- Ability to complete workload under strict service level agreements along with meeting specified deadlines~crlf~**If Securities licensing is required as outlined above, the deadline to obtain is 90 days from the date~crlf~Variable-related activities commence.~crlf~~crlf~

At Allianz, we foster a workplace where every person feels welcome, connected, and valued.

Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us. Join us. Let’s care for tomorrow.~crlf~~crlf~We at Allianz believe in a diverse and inclusive workforce and are proud to be an equal opportunity employer. We encourage you to bring your whole self to work, no matter where you are from, what you look like, who you love or what you believe in.

Retiring with financial security. Living life with confidence. At Allianz Life®, every employee knows these are the things that matter. To do what matters means giving employees the tools and opportunities they need to create innovative, industry-leading products, to discover and embrace new trends, and to strengthen the customer experience. As a company, it means creating a culture that is inclusive, where doing the right thing comes naturally, and promoting an environment that develops talent, seeks excellence, encourages smart risks, and recognizes and rewards people for their performance. Doing what matters for employees helps everyone focus on doing what matters most for our customers. Allianz Life. What you do here matters.

Why Allianz Life®? Because we hire people who are dedicated to doing what matters and we give you the quality training, support, and advancement opportunities you need to succeed. As a company known for its financial strength, we offer generous benefits, have a strong commitment to community involvement, a collaborative culture, and a unique level of energy. The result is engaged and more productive employees. From the very first day you join our team, you will know that your contributions are valued. We practice True Balance at our campus by providing a fun work environment, an on-site child development center, a fully staffed fitness center, and a variety of meal options in both our full-service cafe and bistro. And all medical, dental, and retirement benefits are effective the first day you join Allianz Life, so you can focus on what truly matters.~crlf~~crlf~An equal opportunity employer.~crlf~~crlf~

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We build on work time models that give our employees flexibility in planning and arranging their work and leisure time. 
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