Bodily Injury Claims Handler – Multi Line Team

Allianz Ireland
  • Job Purpose/ Role

    As a Bodily Injury (BI) Claims Handler you will work as part of an expert team of handlers to proactively handle/manage injury claims from notification through to settlement.~crlf~~crlf~You will set accurate reserves and manage claims in line with best practice guidelines, regulatory requirements and agreed SLA’s and also creates strong working relationships with our direct and broker customers and our Allianz colleagues.

  • Key Responsibilities

    • Handling a portfolio of bodily injury claims from notification to settlement in accordance with Allianz standard procedures~crlf~• Proactively manage claims while demonstrating exceptional customer service at all times, to both internal & external customers ~crlf~• Taking the necessary steps to interpret and establish policy cover ~crlf~• Determining liability through desktop investigation and the instruction of external resources ~crlf~• Evaluating Allianz's potential financial exposure on an on-going basis to ensure that each claim is adequately reserved ~crlf~• Identifying, investigating and escalating potentially fraudulent claims to our Claims Fraud unit~crlf~• Negotiating settlement of claims directly with claimants and/or solicitors ~crlf~• Attending trials and consultations at Court Venues~crlf~• Preparing files, client presentations, and attending claims review meetings as required in accordance with our Claims Portfolio Management client review programme.~crlf~• Managing Service Providers to achieve best possible claim outcomes

  • Key Requirements/ Skills

    Essential ~crlf~• CIP qualified or relevant grandfathered MCC status ~crlf~• A minimum of 5 years bodily injury claims handling experience ~crlf~~crlf~Desirable ~crlf~• A relevant third level qualification ~crlf~• Experience of having served as an escalation point in respect of technical queries ~crlf~• Reserving and Settlement authority to High Court level~crlf~• Experience in attending Court trials and consultations~crlf~• Experience in dealing with customer complaints~crlf~• Involvement in project work within a corporate environment~crlf~• Training experience~crlf~• Knowledge of the MIBI agreements/systems

  • About Allianz

    Allianz is the home for those who dare – a supportive place where you can take the initiative to grow and to actively strengthen our global leadership position. By truly caring about people – both its 88 million private and corporate customers and more than 140,000 employees – Allianz fosters a culture where its employees are empowered to collaborate, perform, embrace trends and challenge the industry. Our main ambition is to be our customers’ trusted partner, instilling them with the confidence to grow. If you dare, join us at Allianz Group.~crlf~~crlf~Allianz is an equal opportunity employer. Everybody is welcome, regardless of other characteristics such as gender, age, origin, nationality, race or ethnicity, religion, disability, or sexual orientation.

Job Purpose/ Role

As a Bodily Injury (BI) Claims Handler you will work as part of an expert team of handlers to proactively handle/manage injury claims from notification through to settlement.~crlf~~crlf~You will set accurate reserves and manage claims in line with best practice guidelines, regulatory requirements and agreed SLA’s and also creates strong working relationships with our direct and broker customers and our Allianz colleagues.

Key Responsibilities

• Handling a portfolio of bodily injury claims from notification to settlement in accordance with Allianz standard procedures~crlf~• Proactively manage claims while demonstrating exceptional customer service at all times, to both internal & external customers ~crlf~• Taking the necessary steps to interpret and establish policy cover ~crlf~• Determining liability through desktop investigation and the instruction of external resources ~crlf~• Evaluating Allianz's potential financial exposure on an on-going basis to ensure that each claim is adequately reserved ~crlf~• Identifying, investigating and escalating potentially fraudulent claims to our Claims Fraud unit~crlf~• Negotiating settlement of claims directly with claimants and/or solicitors ~crlf~• Attending trials and consultations at Court Venues~crlf~• Preparing files, client presentations, and attending claims review meetings as required in accordance with our Claims Portfolio Management client review programme.~crlf~• Managing Service Providers to achieve best possible claim outcomes

Key Requirements/ Skills

Essential ~crlf~• CIP qualified or relevant grandfathered MCC status ~crlf~• A minimum of 5 years bodily injury claims handling experience ~crlf~~crlf~Desirable ~crlf~• A relevant third level qualification ~crlf~• Experience of having served as an escalation point in respect of technical queries ~crlf~• Reserving and Settlement authority to High Court level~crlf~• Experience in attending Court trials and consultations~crlf~• Experience in dealing with customer complaints~crlf~• Involvement in project work within a corporate environment~crlf~• Training experience~crlf~• Knowledge of the MIBI agreements/systems

About Allianz

Allianz is the home for those who dare – a supportive place where you can take the initiative to grow and to actively strengthen our global leadership position. By truly caring about people – both its 88 million private and corporate customers and more than 140,000 employees – Allianz fosters a culture where its employees are empowered to collaborate, perform, embrace trends and challenge the industry. Our main ambition is to be our customers’ trusted partner, instilling them with the confidence to grow. If you dare, join us at Allianz Group.~crlf~~crlf~Allianz is an equal opportunity employer. Everybody is welcome, regardless of other characteristics such as gender, age, origin, nationality, race or ethnicity, religion, disability, or sexual orientation.


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We build on work time models that give our employees flexibility in planning and arranging their work and leisure time. 
You are encouraged to expand your skills and create a career across functions, countries and Allianz entities.
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Allianz in Ireland is part of the Allianz Group, one of the world's leading insurance and financial service companies.

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