IT Service Manager- ServiceNowPlatform

Allianz Global Investors

We have an exciting opportunity to join a growing team in our New York office to take responsibility for our IT Core Service Management Processes (ICMP), as well as being our ServiceNow Platform Architect and Deputy Platform Owner.~crlf~~crlf~The incumbent will take responsibility as ITSM Process Owner and ServiceNow Platform Architect / Platform Owner (deputy):~crlf~## Process Owner (Asset & Configuration Management) ~crlf~## Defining the overall mission of the process~crlf~## Establishing and communicating the process mission, goals, and objectives to all stakeholders~crlf~## Undertake detailed workshops to design and agree on an improved process~crlf~## Translate agreed process improvement into Agile Stories ready for development in ServiceNow Platform~crlf~## Create documentation, including Policy and Process, RACI, and SWIM lane diagrams~crlf~## The development of exception processes, where necessary~crlf~## Ensure the improved processes are delivered and embedded with the service delivery teams and external service providers~crlf~## Resolving cross-functional issues~crlf~## Ensuring consistent execution of the process across the organization~crlf~## Manage regular process reviews in line with the Continual Service Improvement Plan~crlf~## Process integration into the global process and tool landscape ServiceNow~crlf~## Monitor, control and reporting of process efficiency and effectiveness based on key figures~crlf~## Advising stakeholders on the practical running of the processes with a view to reach customer service excellence and meet business requirements~crlf~## Platform Architect / Platform Owner (deputy) ~crlf~## Documentation of overall platform design and development standards~crlf~## Consultative leadership to the platform team~crlf~## Resolve technical escalations~crlf~## Alignment with wider IT Enterprise Architecture team~crlf~## Integration expert~crlf~## Architectural controls to ensure the correct technical solutions to business needs~crlf~## Supporting Platform Owner in:~crlf~## Roadmap and shaping demand~crlf~## Alignment with the business strategy ~crlf~## Ownership and oversight of ServiceNow instances, the platform team, and escalations~crlf~## Technical governance~crlf~## Ensure consistent design and configuration decisions for a seamless user experience, and alignment with overall platform strategy ~crlf~

## Bachelor's degree or equivalent in Computer Science or similar~crlf~## Minimum of5 years of experience ideally with experience in various IT service delivery functions~crlf~## ServiceNow Certified Systems Administrator~crlf~## ServiceNow Certified Implementation Specialist~crlf~## Experience in successful design, implementation and CSI of Asset and Configuration Management in ServiceNow~crlf~## At least an ITIL v3 Foundation certification, ideally ITIL 3 Expert or ITIL 4 Managing Professional ~crlf~## Entrepreneurial and analytical thinking, decision making skills, integration and communication skills~crlf~## AGILE and LEAN knowledge is an advantage~crlf~## Demonstrate leadership skills and ability to work in global capacity ~crlf~~crlf~

Allianz is the home for those who dare – a supportive place where you can take the initiative to grow and to actively strengthen our global leadership position. By truly caring about people – both its 100 million private and corporate customers and more than 147,000 employees – Allianz fosters a culture where its employees are empowered to collaborate, perform, embrace trends and challenge the industry. Our main ambition is to be our customers’ trusted partner, instilling them with the confidence to grow. If you dare, join us at Allianz Group.~crlf~~crlf~We at Allianz believe in a diverse and inclusive workforce and are proud to be an equal opportunity employer. We encourage you to bring your whole self to work, no matter where you are from, what you look like, who you love or what you believe in.

Allianz Global Investors is a leading active asset manager with over 750 investment professionals in 25 offices worldwide and managing EUR 546 billion in assets for individuals, families and institutions.

Active is the most important word in our vocabulary. We believe in solving, not selling, adding value beyond pure economic gain. We offer a collegial culture based on strong values, taking individual responsibility, and dedication to mastering challenging tasks. To harness the power of innovation, we invest in the development of our employees. We encourage you to make an impact in a diverse, international, technology-enabled and increasingly agile environment. If you feel inspired to elevate the active asset management experience, this is the place for you.~crlf~~crlf~We are committed to deliver excellence to our clients, advisors, employees, our parent company and within our industry. Putting our clients' needs first, behaving in an open and transparent way and treating people fairly means acting with integrity. We respect difference and diversity and reward individual performance as well as teamwork.~crlf~~crlf~We are also committed to the principles of Equal Employment Opportunity and to providing assistance to applicants with physical and/or mental disabilities. If you are in need support to navigate our website or to complete your application, please send an e-mail with your request to recruiting@allianzgi.com~crlf~~crlf~


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Our way of working gives our employees flexibility in planning and arranging their work and leisure time.
You are encouraged to expand your skills and create a career across functions, countries and Allianz entities.
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Join a truly global company and explore our international environment.
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Allianz Global Investors is a leading active asset manager operating in 25 offices globally.