IT Service Manager/ Process Owner (f/m/d)

Allianz Global Investors

At Allianz Global Investors our people enjoy motivating, fulfilling careers. If you’re looking for a fast-paced working environment, you’re resolved to cultivate and expand your talents and you believe in always putting the customer first, then join us now!~crlf~~crlf~We’re committed to giving our people – experienced and upbeat professionals alike – the opportunities and experiences they seek to thrive and gain personal fulfillment. We will work with you to craft your own career, develop your personal growth and align your achievements with your ambitions.~crlf~~crlf~We are searching for you ! We are currently hiring a forward-thinking and results-oriented IT Service Manager/ Process Owner (f/m/d). The position is based either in our office in Frankfurt or in Munich.~crlf~~crlf~We have an exciting opportunity to join a growing team in our German offices to take ownership for our IT Core Service Management Processes, as well as being our ServiceNow Platform Architect and Deputy Platform Owner. In this role you will be part of a global Team and work closely with our IT and business community around the world. You will also contribute to our ongoing digital transformation by providing process and tool expertise as well as digital leadership. Besides having some clear accountabilities the role also offers a lot of room for personal creativity and development around IT and enterprise service management.

The incumbent will take ownership as ITSM Process Owner and ServiceNow Platform Architect / Platform Owner (deputy):~crlf~~crlf~Process Owner (Asset & Configuration Management):~crlf~##Defining the overall mission of the process~crlf~##Establishing and presenting the process mission, goals, and objectives to all partners~crlf~##Undertake detailed workshops to craft and agree on an improved process~crlf~##Translate agreed operational improvement into Agile Stories ready for development in ServiceNow Platform~crlf~##Make an inventory, including Policy and Process, RACI, and SWIM lane diagrams~crlf~##The development of exception processes, where vital~crlf~##Ensure the improved processes are delivered and embedded with the service delivery teams and external service providers~crlf~##Resolving cross-functional issues~crlf~##Ensuring consistent execution of the process across the organization~crlf~##Manage regular process reviews in line with the Continual Service Improvement Plan~crlf~##Process integration into the global process and tool landscape ServiceNow~crlf~##Monitoring, control and reporting of process efficiency and effectiveness based on key figures~crlf~##Advising partners on the practical running of the processes with a view to reach customer service perfection and meet business requirements~crlf~~crlf~Platform Architect / Platform Owner (deputy):~crlf~##Documentation of overall platform design and development standards~crlf~##Consultive technical leadership to the platform team~crlf~##Resolve technical partner concerns~crlf~##Alignment with wider IT Enterprise Architecture team~crlf~##Integration specialist~crlf~##Architectural controls to ensure the accurate technical solutions to business needs~crlf~~crlf~Supporting Platform Owner in:~crlf~##Roadmap and crafting demand~crlf~##Alignment with the business strategy~crlf~##Ownership and oversight of ServiceNow instances, the platform team, and partner concerns~crlf~##Technical governance~crlf~##Ensure consistent design and configuration decisions for a flawless user experience, and alignment with overall platform strategy~crlf~~crlf~~crlf~

##Optimally completed a Bachelor's degree or equivalent in (Business) Computer Science or similar~crlf~##Several years of professional experience in a comparable position, ideally with experience in various IT service delivery functions~crlf~##ServiceNow Certified Systems Administrator~crlf~##ServiceNow Certified Implementation Specialist~crlf~##Experience in successful design, implementation and CSI of Asset and Configuration Management in ServiceNow~crlf~##At least an ITIL v3 Foundation certification, ideally ITIL 3 Specialist or ITIL 4 Managing Professional~crlf~##Ambitious and analytical thinking, decision making skills, integration and communication skills~crlf~##AGILE and LEAN knowledge is an advantage~crlf~##You are characterized by a strong team spirit and are confident taking care of customers~crlf~##Fluent in English, spoken and written~crlf~~crlf~~crlf~

Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us. Join us. Let’s care for tomorrow.~crlf~~crlf~We at Allianz believe in a diverse and inclusive workforce and are proud to be an equal opportunity employer. We encourage you to bring your whole self to work, no matter where you are from, what you look like, who you love or what you believe in.

Allianz Global Investors is a leading active asset manager with over 690 investment professionals in 23 offices worldwide and managing EUR 598 billion in assets for individuals, families and institutions.

Active is the most important word in our vocabulary. We believe in solving, not selling, adding value beyond pure economic gain. We offer a collegial culture based on strong values, taking individual responsibility, and dedication to mastering challenging tasks. To harness the power of innovation, we invest in the development of our employees. We encourage you to make an impact in a diverse, international, technology-enabled and increasingly agile environment. If you feel inspired to elevate the active asset management experience, this is the place for you.~crlf~~crlf~We are committed to deliver excellence to our clients, advisors, employees, our parent company and within our industry. Putting our clients' needs first, behaving in an open and transparent way and treating people fairly means acting with integrity. We respect difference and diversity and reward individual performance as well as teamwork.~crlf~~crlf~We are also committed to the principles of Equal Employment Opportunity and to providing assistance to applicants with physical and/or mental disabilities. If you are in need support to navigate our website or to complete your application, please send an e-mail with your request to

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Our way of working gives our employees flexibility in planning and arranging their work and leisure time.
You are encouraged to expand your skills and create a career across functions, countries and Allianz entities.
Access our digital learning programmes anytime, anywhere to create your own unique learning journey.
Join a truly global company and explore our international environment.
Your performance will be recognized with attractive rewards.
Our fun, highly skilled and diverse workforce is key in driving our strategy.
7 steps of the application process at Allianz.

Allianz Global Investors is a leading active asset manager operating in 25 offices globally.