Regional Claims Manager - Allianz Africa

Allianz France

This role will support Allianz Africa ( AZAF) Claims Department in the development and the implementation of the regional claims strategy across the Region in accordance with the group strategy

Strategy : ~crlf~Support the achievement of the claims initiatives objectives. ~crlf~Support in organizing and managing claims structure and operations. ~crlf~~crlf~Customer and Market Excellence : ~crlf~Participate in the improvement of claims management processes.~crlf~Drive official surveys in order to measure the quality of service perceived by customers.~crlf~Achieve net promoter score targets for the AZAF Claims department and improve overall customer experience by identifying process improvement opportunities and drive a culture of customer centricity. ~crlf~~crlf~Governance :~crlf~Contribute to the formulation and implementation of Operating Entities claims strategy. ~crlf~Ensure compliance with all applicable law, regulations and Group policies and standards. ~crlf~Develop, implement, maintain, communicate and audit the standards for ensuring the validity, determining the benefit and authorizing the payment of claims.~crlf~~crlf~Operations :~crlf~Analyze, evaluate, monitor and respond to the claims functions' key performance indicators in order to achieve all established service standards.~crlf~Explore the end-to-end claims process and drive a future forward strategy meant to eliminate manual and wasteful activities.~crlf~Ensure the follow up with the claims stakeholders .~crlf~~crlf~

Master Degree in Economics, Finance or Insurance Management;~crlf~8 years minimum of relevant experience in similar role;~crlf~Significant experience in Insurance sector and knowledge in Claims;~crlf~Strong negotiation and analytical skills;~crlf~Entrepreneurial spirit, pragmatic, results-oriented;~crlf~Knowhow of African Insurance Market is a plus;~crlf~Fluent in English and French.~crlf~~crlf~

Please submit your complete application documents (incl. CV, certificates, references and motivation letter)~crlf~We are looking forward to receiving your application on

Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us. Join us. Let’s care for tomorrow.~crlf~~crlf~We at Allianz believe in a diverse and inclusive workforce and are proud to be an equal opportunity employer. We encourage you to bring your whole self to work, no matter where you are from, what you look like, who you love or what you believe in.

Toutes nos offres d'emploi sont ouvertes aux personnes en situation de handicap.~crlf~~crlf~

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