Service Delivery Manager - DCCS (m/f)
Allianz Group is one of the largest and most renowned financial services providers in the world, representing an international network of strong brands with first-class products. Above all, we strive for commitment to excellence in our daily business, in our relationships with customers, shareholders, employees and the community. Allianz Group serves more than 83 million customers in about 70 countries.~crlf~ ~crlf~Allianz Technology is the international shared service company of the Allianz Group and has its registered office in Munich. Our customers are Allianz companies across the globe, to which our more than 2,500 employees offer innovative, top-quality products and services in the fields of IT, Services and Operations.~crlf~ ~crlf~The Allianz France Local Data Center & Cloud Services Department is dedicated for Allianz France customer. ~crlf~It has to delivers end-to-end infrastructure services. ~crlf~ ~crlf~In partnership with Allianz Technology SE and local partners, the team is responsible for maintaining all infrastructure services in operational condition, from monitoring to engineering. The team ensures operations cost controls. The team is based in Franklin tower in Paris La Défense.~crlf~ ~crlf~The SDM has end-to-end responsibility for the Technology, costs and quality of a set of services, including the support and management of service deployment, service sourcing, service transition and the continuous improvement. In addition, the SDM is responsible for managing the initiation of introducing the Allianz Technology IT services in the OEs.
##Introduces the Allianz Technology IT services to the OE~crlf~##Participates in the definition of KPI~crlf~##Manages the transition and delivery of services in accordance with the service description, service catalogue and negotiated contract~crlf~##Contributes to the portfolio management for new, existing and decommissioning services~crlf~##Supports the contract manager, buyers and customer needs~crlf~##Coordinates, monitors, steers and continuously improves the services~crlf~ ~crlf~Further responsibilities:~crlf~##Supports OE in the definition of forecast and financial projection~crlf~
a) Qualification, Certification and Experiences:~crlf~##Senior Manager with 5 years of experience in large companies (international environment)~crlf~##Nominal experience within an IT Service Management role conducting development of Information Technology processes, information flow, associated reports, and applications for defined service domain~crlf~##Possess moderate verbal and written communication skills to work effectively with technical and nontechnical personnel at various levels in the organization~crlf~##ITIL Foundations V3 Certification required~crlf~##Project Management certification~crlf~ ~crlf~b) Skills and Competencies:~crlf~##Good leadership skills.~crlf~##Excellent interpersonal and communication skills.~crlf~##Good problem-solving and analytical skills.~crlf~##Detail oriented and diligent.~crlf~##Entrepreneurial by nature with a strong sense of ownership. ~crlf~ ~crlf~Desired requirements /skills /experience:~crlf~##Good resource planning skills~crlf~
Allianz is the home for those who dare – a supportive place where you can take the initiative to grow and to actively strengthen our global leadership position. By truly caring about people – both its 100 million private and corporate customers and more than 147,000 employees – Allianz fosters a culture where its employees are empowered to collaborate, perform, embrace trends and challenge the industry. Our main ambition is to be our customers’ trusted partner, instilling them with the confidence to grow. If you dare, join us at Allianz Group.~crlf~~crlf~We at Allianz believe in a diverse and inclusive workforce and are proud to be an equal opportunity employer. We encourage you to bring your whole self to work, no matter where you are from, what you look like, who you love or what you believe in.
At the core of the Group’s strength lies digitalization and its promise of growth opportunities through a ‘digital by default’ strategy. Allianz Technology SE is the principal driver behind transforming Allianz into a digital group – a quest to which nearly 7,500 Allianz Technology SE employees around the globe have committed themselves. Allianz Technology SE equips the Group with the most cutting edge digital solutions in the industry, bringing Allianz to the fingertips of its customers. At Allianz Technology SE , innovation is more than a buzzword; it is the business of the day, every day.
We are interested in your strengths and experience. This means that we welcome all applications, irrespective of other characteristics such as gender, ethnic background, origin or any disability.~crlf~~crlf~
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