Group Operations – Roadside Assistance Project Manager (m/f) - Paris / Munich

Allianz Partners

Within Group Operations for travel, assistance and digital, the Business Architecture team aims at increasing the efficiency and effectiveness of operational processes. It also strives to develop Customer centricity by driving best practices sharing programs (creating a community within the group, identifying and implementing Best Practices locally, and harmonizing processes & platform organization). Last but not least, it is responsible for the design and set-up of Operations for innovations and global products and fosters the digitalization of core processes by supporting the launch of digital products, defining blueprints and ensuring replication across Lines of Business and Business Units.~crlf~ ~crlf~The Roadside Assistance (RSA) team is looking for a Project Manager to answer its growing responsibilities within the organization, working closely with RSA Business Units (BUs), other departments within Global Operations Travel, Assistance and Digital (Organizational Management, Procurement & Network, Performance Management, Global Competence Centers, etc.), and outside of Global Operations (Sales, Underwriting, Market Management, etc.).

The RSA Project Manager will be involved in the team’s general activities, split in three main areas:~crlf~-Ensure excellence in run in RSA BUs~crlf~##Define, maintain and further complete guiding documentation for BUs: RSA Guidelines, Target Operating Model~crlf~##Continuous review of BU results via monitoring of main KPIs~crlf~##Steering of action plans in selected BUs / Business Partners~crlf~-Support the ongoing digital transformation in all Business Units (Global Business Model, GBM)~crlf~##Support BUs in the preparation, go live and post go live phases of the transformation via the Flying Squad process and methodology~crlf~##Push for continuous improvement of GBM via definition and prioritization of key enhancements based on RSA guiding documentation for RSA~crlf~##Gather and challenge as is situation in main BUs with a view to producing harmonized requirements and functionalities (such as comment categories)~crlf~##Review and assess change requests from BUs~crlf~-Foster competitiveness in new offers~crlf~##Harmonize, align and challenge internal costs for Global OEM tender~crlf~##Be the face of Operations for with Business Partners/prospects~crlf~##Drive continuous improvement of overall Global OEM quotation process (e.g. improvement of cost per minute methodology)~crlf~##Lead group wide projects to further increase price competitiveness and customer excellence, e.g. Repair on Spot and Phone Fix~crlf~-Support on any other ad hoc request (e.g. supporting documentation for Management meeting) or initiative related to Operations in the Business Architecture team.~crlf~ ~crlf~Profile ~crlf~##Business Process Improvement/Operations background in an international environment~crlf~##Ability to work in a matrix mode with different functions (Sales, Market Management, Organizational Management, etc. )~crlf~##Solid analytical, synthetical and problem solving skills~crlf~##Ability to produce high quality deliverables, attention to detail~crlf~##Strong interpersonal skills, able to foster relationships with peers and other functional teams~crlf~##Comfortable in a changing environment, where ability to react and handle short##notice requests is expected~crlf~

##Relevant experience in Insurance and Roadside assistance~crlf~##Coordination, organization and project management skills~crlf~##Highly motivated, dynamic, self-steering~crlf~##English literacy is a must, second / third language highly appreciated~crlf~##Willingness to travel abroad, mostly within Europe~crlf~##Solid computer skills: MS PowerPoint, Excel, Outlook, Word, Project, etc.~crlf~

Allianz is the home for those who dare – a supportive place where you can take the initiative to grow and to actively strengthen our global leadership position. By truly caring about people – both its 85 million private and corporate customers and more than 142,000 employees – Allianz fosters a culture where its employees are empowered to collaborate, perform, embrace trends and challenge the industry. Our main ambition is to be our customers’ trusted partner, instilling them with the confidence to grow. If you dare, join us at Allianz Group.~crlf~~crlf~Allianz is an equal opportunity employer. Everybody is welcome, regardless of other characteristics such as gender, age, origin, nationality, race or ethnicity, religion, disability, or sexual orientation.

Allianz Partners is a world leader in B2B2C insurance and assistance,specializing in the areas of international health & life, automotive, assistance and travel insurance.  Operating in over 76 countries, Allianz Partners offers global solutions that are redefining help, going beyond traditional insurance to help and protect customers wherever they are and whenever they need it.  Our innovative experts deliver future-ready, high-tech, high-touch products and services through four commercial brands: Allianz Assistance, Allianz Care, Allianz Automotive and Allianz Travel. We have over 19,000 employees who handle more than 54 million cases each year, motivated to go the extra mile to help customers and employees around the world. If this sounds like you, come and join us!

Allianz Partners is a fast changing company with strong growth ambitions. We care for our customers, and our caring nature extends to our employees. We don't just hire people, we nourish them and invest in their careers because we recognize that your development and our growth and our development go hand in hand. So if you would like to be part of a global company that offers international career opportunities, kick-start your career and dare to join us! As an equal opportunity employer, Allianz Partners recognises that our strength lies in our people. We are committed to diversity and inclusivity and everyone is welcome to apply. More information regarding the Allianz Partners lines of business can be found at: www.allianz-partners.com~crlf~~crlf~

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Wir sind der globale Experte im Bereich Assistance, Kranken-, Kfz- und Reiseversicherung. (Englisch)
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