Key Responsibilities

Support proper handling and clarifying technical support enquiries directed to the central CCoE Group Mailbox.

Increase customer recognition of CCoE added-value in and outside Allianz Technology via direct interaction with customers.

Measure monthly Allianz-internal support quality

Collaborate with Roadmap planning

Perform, update and adapt central processes to new requirements with an Agile approach (PSLE, License Keys, S-Users, etc.)

Escalation-management and tracking of SAP tickets for improvement purposes

Other collaborative activities in support governance

Key Requirements/Skills/Experience

• Bachelor degree in Information Technology related area.
• Beneficial some knowledge on SAP technologies, products and services.
• Basic expertise in IT Project management is a plus.
• Some experience in an multi-tier enterprise environment or global/international environment
• Nice to have some knowledge in IT methodologies and practices (Agile, ITIL, etc).

Required skills:

• Customer oriented.
• Strong communications skills.

• IT technical knowledge is a plus.
• Team player.
• Proactive approach to effectiveness (Getting things done in the desired time, with the available resources).
• Fluent in English, both, spoken/written.
• Optional, German language is a plus.

What do we offer

• Steady job, you'll get a permanent contract since the first day.
• Competitive salary.
• Fringe benefits: meal and supplies compensation, life and accident insurance, private pension plan and studies fund. We also offer discounts on other products from the company and shares as well as a Christmas gift card among others. Dare to discover a world of benefits!
• Actual work-life balance policies: entry-leave flexibility of 2 hours every day, reduced schedule on Fridays and during the summer, 26 holiday days per year, recoverable working hours, as well as, hybrid workplace model.
• Career development: Digital learning platforms, mentoring programs and training sessions give employees the opportunity for personal and professional development.
• Relocation Service for international transfers.
• Open and international working environment.