Head of Claims & Assistance Management

We are looking for a new colleague who will be responsible for managing the Claims Department and its individual divisions in accordance with the company's strategic plan. The role also involves collaborating with other departments within the company and leading negotiations with external business partners. 

If you are interested in becoming a member of a dynamic and innovative work environment where your ideas and skills are valued, enjoy claims settlement, and want to further develop in this field, this opportunity is for you! 

What will your responsibilities include? 

• Leading, managing, and organizing the proper functioning of the Claims Department and the operations of its assigned divisions. 

• Supporting a culture of high performance and continuous quality improvement. 

• Managing the annual budget and company business plan, and implementing the company's strategic plan. 

• Monitoring department operations, controlling the achievement of set goals, and setting bonus schemes in line with the budget. 

• Issuing binding instructions for claims settlement procedures. 

• Handling complex or disputed claims, including resolving complaints with clients. 

• Being responsible for final decisions on claims investigations carried out within the department and the accuracy of reserve setting. 

• Informing and effectively communicating with members of the company's management, and reporting work results to the COO and CEO. 

• Cooperation with other OEs and group colleagues

• Work on definition and implementation of strategic projects to improve and evolve the work of the claim function in line with expectation of the customers and the management

• Negotiating with business partners, making decisions about cooperation conditions; representing the organization externally when necessary. 

• Participating in the development of insurance terms, contractual agreements, internal standards, and ensuring their compliance. 

• Collaborating with employees of other organizational units of the insurance company within the competencies defined in written instructions or directives. 

• Overseeing and approving expenses, verifying receipts, and ensuring the appropriateness of costs concerning the business purpose, the nature of gifts, and compliance with the limits set by methodology and internal regulations. 

What do we expect from you? 

• University degree (ideally in economics, law, or a technical field). 

• At least 10 years of experience in a managerial position and at least 5 years of experience in the insurance industry. 

• Fluent in Czech and English (C1 – C2 level). 

• Familiarity with legislation related to claims settlement and knowledge of insurance terms. 

• Preparedness to implement transformational projects 

• Excellent managerial skills and the ability to influence and engage subordinates and colleagues in processes. 

• You value team results and are an active team member who communicates with colleagues and seeks solutions. 

• Strong presentation skills, both written and verbal. 

• Very good analytical and logical thinking and the ability to work conceptually. 

• No problem with consistency, thinking in context, or solving complex situations. 

• Resistant to stress and able to handle multiple tasks or projects simultaneously. 

• You are straightforward, not afraid to ask questions. 

• You can adapt your time to current work needs to meet deadlines. 

• You enjoy using and exploring modern technologies. 

• Proficient in PC skills (especially MS Office). 

What can we offer you? 

• A pleasant and modern work environment on the banks of the Vltava River with a beautiful view of Prague and excellent accessibility. 

• A team of good people who collaborate and are happy to help. 

• Interesting and diverse work – you won’t encounter much routine. 

• A culture that provides support and listens to employees, striving to make the work environment and conditions more enjoyable. 

• Company car

• 5 weeks of vacation, up to 5 sick days, and flexible working hours that allow you to balance work and private life. 

• Occasional work from home and a subsidized cafeteria in the building. 

• A bonus component, Cafeteria system, Multisport card, advantageous phone tariffs for family members, discounts on company products up to 75%, and a pension contribution after one year. 

• Support for education and development, helping to enhance your career skills and professional knowledge. 

• Facilities for cyclists, promoting a healthy commute to work. 

Start Date 

• Immediately / by agreement 

If you find this position interesting, please do not hesitate to send us your resume and cover letter

We look forward to hearing from you! 

54083 | Customer Services & Claims | Management | Allianz Executive | Allianz Czech Republic | Plný úvazek | Doba určitá

Mgr. Klára Abdelrahman Paterová