Head of Master Insurance Processes (m/f/d)

About us

The world around us is changing rapidly and so is the insurance industry. Now’s the right time to make a bold move and shape the future of insurance – this is Allianz Direct! As a pan-European online insurer of the Allianz Group, launched in 2019, Allianz Direct is on its mission to become “digitally unbeatable” and the most efficient insurer on the market. Allianz Direct is truly changing the face of insurance, in customer experience, and in technology, processes, people and culture. 

An international team of business experts and engineers who live and breathe an agile way of working, we are seeking to improve and change the way you do insurance. Driven by a customer-oriented approach and love for data, Allianz Direct strives for delivering an exceptional experience with a personal touch.

So, what makes Allianz Direct so unique? We believe in the power of simplicity and convenience and by doing so we have managed to set new standards when it comes to online insurance.

Job Purpose Role

The Head of Master Insurance Processes is responsible for leading the analysis, design, optimization and management of core insurance processes within Allianz Direct. This role ensures that the insurance processes are streamlined, compliant, and aligned with both business and customer needs, driving operational efficiency and customer satisfaction.

Key Responsibilities

• Define and lead the strategy for master insurance processes (UW/ Quote& Buy; Policy issuing; Policy Cancellation; Policy Admin; Renewal; Claims) across the organization.
• Ensure alignment and fit to software product and insurance products
• Create & Maintain approach and model to analyze; document and monitor master processes
• Define capturing and mapping of indivudal business rules
• Optimize end-to-end insurance processes, ensuring alignment with regulatory requirements and industry best practices.
• Collaborate with product, IT, and operational teams to analyze, develop and integrate processes with technology platforms.
• Lead cross-functional teams to implement new processes and enhance existing ones, ensuring scalability and efficiency.
• Be able to challenge and scrutinize business requirements based on economic rationale.
• Ensure processes comply with local and international insurance regulations, embedding these into process design. (Governance by design; privacy by design)
• Oversee and accompany the entire product lifecycle, from concept to launch.
• Monitor and analyze key process metrics, driving continuous improvement initiatives.
• Support integration with standard group data mining and analysis tools and approaches
• Act as a subject matter expert in insurance processes, providing guidance to senior management and stakeholders accross the Group

Technical Skills

Process optimization

insurance regulations and compliance

cross-functional collaboration

project management

change management

General Skills

Strategic Planning: Ability to develop, implement and communicate strategies to address important trends or changes in the business

Communication & Presentation: Ability to express ideas and messages clearly, both written and verbally.  Ability to "sell" an improvised or prepared audience winning story

Change Management: ability to transition individuals, teams, and the whole organization from a current state to a desired future state.

Organizational Design and Development: Ability to design and drive transformation of organizations including corresponding structures and business processes

Education & Experience

University master degree (in related field)

Top tier strategy consulting experience

10+ years in insurance process management, with 5+ years in a leadership role.

Language: English

Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us. 
We at Allianz believe in a diverse and inclusive workforce and are proud to be an equal opportunity employer. We encourage you to bring your whole self to work, no matter where you are from, what you look like, who you love or what you believe in.
We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, disability or sexual orientation.

Great to have you on board. Let's care for tomorrow.

Note: Diversity of minds is an integral part of Allianz’ company culture. One means to achieve diverse teams is a regular rotation of Allianz Executive employees across functions, Allianz entities and geographies. Therefore, the company expects from its employees a general openness and a high motivation to regularly change positions and collect experiences across Allianz Group.