Allianz Technology is the internal and unique IT provider of the Allianz Group worldwide. Currently, we are looking for an experienced Architect to join our Contact Center Solutions department, which is the responsible for providing telecommunication solutions for our several Contact Centers across Europe.

This role is based in the new Barcelona Hub and hangs directly from our global HQ in Munich.

Duties & Responsibilities:

• Gathers detailed requirements and creates system specifications .

• Translates business requirements into comprehensive technical system specifications.

• Maps/documents the dependencies and influences of new system requirements

• Responsible for creating and maintaining structured system specific documentation Works with the project managers and development teams to ensure that implemented functionality meets architectural and design guidelines.

• Responsible for producing release notes and roadmaps.

• Cultivates good relationships with program stakeholders and communicates transparently.
• Supports the entire development lifecycle and reviews test cases for QA to ensure proper testing.
• Provides subject matter expertise for change management processes and systems Identifies new contact center trends and discusses them with the business.
• Defines the ultimate vision for proof-of-concept and solution technical architecture, e.g. high-level view of capabilities and requirements of underlying database, presentation, technologies and so on.
• Develops application designs/blueprints and creates Business Architecture deliverables that are consistent with SOA (service-oriented architecture) principles.
• Identifies relevant logical modules and services to fulfill future solution architecture Makes high-level design decisions on the structure and interaction of modules and

services.

• Identifies potential evolution paths to the ultimate solution vision.
• Communicates implications of architectural decisions and issues to all stakeholders.

Requirements:

• Technical degree in Telecommunications Technology  or similar acquired

knowledge.

• Relevant IT and contact center background with at least 2 years’ experience in
• Europe. Experience with UCCE will be a plus.
• Experience working with Cloud environments will be a plus.
• At least 3 years’ experience in contact center systems analysis, ideally in designing contact center services, processes and environments. If not, we also value

experience in VoIP and Networks architecture in large companies.

• Experience in working with global, multi-cultural teams.
• Experience working in complex IT development in complex IT development

projects.

• Understand Contact Center ECO systems dependencies for example with CRM tools or Reporting Applications.
• Full proficiency in English. German, Spanish and French optional.

We offer:

• Steady job, you will get a permanent contract since the first day.
• Competitive salary.
• Fringe benefits: meal and supplies compensation, life and accident insurance, private pension plan and studies fund. We also offer discounts on other products from the company and shares as well as a Christmas gift card among others. Dare to discover a world of benefits!
• Actual work-life balance policies: entry-leave flexibility of 2 hours every day, reduced schedule on Fridays and during the summer, 26 holiday days per year, recoverable working hours, as well as, hybrid workplace model.
• Career development: Digital learning platforms, mentoring programs and training sessions give employees the opportunity for personal and professional development.
• Relocation Service for international transfers.
• Open and international working environment