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Account Manager

Nivel del puesto:  Profesional / Senior


Fecha de vencimiento:  31/06/2022
Área de conocimiento:  Contabilidad y Finanzas
Unidad:  Allianz Technology
Tipo de puesto:  Jornada completa
Trabajo en remoto:  No aplica
Empleo:  Indefinido
ID:  9214

Our Mission at Allianz Technology is Leading IT with you! Leading IT means shaping the IT agenda of Allianz, providing leading IT solutions to Allianz and showing the confidence to lead... with you. Be the IT provider of the Allianz Group to run, optimize, transform and innovate infrastructure, applications and services together with organizational entities to co-create the best customer experience.  

Account management standardization Team Lead 

Join our fun team and contribute to our mission to build the CTO2 Account Management support Team.  

The Account Management support Team by close collaboration within the Allianz Technology Chief Technology & Transformation Officer Area, Finance  and the IT / Support functions, will support the Account Managers and their customers in their transformation, ensuring that contractual, and financial obligations are successfully met by both sides. 


 Hop on board – we can’t wait to meet you!  




Key Responsibilities 

  1. Set up the Account management Team 
  • Hire the best AM profiles according to expressed needs.  
  • Set up processes, tools and KPIs for CTO2 AM Support Team 
  • Run the global CTO2 Account Management Support Team with objectives and KPIs set with CTO2 Account Management Team Lead. 

Built up, team will have to support Account Management with the following tasks :  

  1. Customer Relationship 
  • Quarterly Account Meeting with OEs C-level  (preparation, leading, follow-up) 
  • Run Net Promoter Score exercise (e.g. Selection of participants; meeting coordination; result consolidation; action tracking) 
  • Monthly financial meeting (customer management level/dispute handling) 
  • Issue & escalation management - Financial & contractual topics 
  • Ad hoc invoice clarification 
  • Ad hoc billing  reporting 
  • Customer Intelligence & Events - Improve external communication towards customer 
  • Best practice sharing cross Account Management CTOs 
  • New service/Change of service recurring meetings conducted jointly with Service Organization 


  1. Contracts 
  • Contract E2E negociation 
  • Price Communication (annual/ad hoc) 
  • Contractual initiation, negotiation, tracking and closure of all services and projects delivered 
  • Responsible for contractual coverage of revenues and status fw-up. 
  • Tracking and follow-up on contracts in signature process to ensure timely closure 



  1. Finance 
  • Overdue Receivables 
  • Tracking and closure of Overdue Receivables and controlling of monthly payments – interface to Debt Collection Team 


  • Commercials 
  • Monthly approval for billing items  
  • Ensure monthly Financial Reconciliation 
  • Information about  financial clean-ups (e.g. bulk charging BB10, YBC BENSL, Sharepoint retrospective charging, etc) 


  • Revenue Planning 
  • Conduct annual planning with the OE & AzT Service Organization 
  • Forecasting : Minimize risks in the Year End Steering with proper follow-up on charging status vs.plan / request necessary accruals (OE/CFO)  


Key Requirements/Skills/Experience  

  • Bachelor / Master Degree  
  • 3-5 years of professional experience 
  • Passion for learning and IT Tech culture  
  • Experience     
  • Experience in delivering workshops and instructor-led trainings, online and on site 
  • Independent and self-driven working style 
  • Proactive and curious approach to new topics  
  • Absolut team player and strong collaboration skills 
  • Fluent English skills in both speaking and writing 
  • Good data analytical skills  
  • Strong competence of MS Office applications (Outlook, Word, Excel and PowerPoint)  
  • Very good communication skills  
  • Hands on approach with a global mindset  


We look forward to meeting you personally and discuss your ideas, vision and strengths! 

Your Learning4Technology Team