Claims Service Officer
Melbourne, VIC, AU, 3000 Melbourne, VIC, AU, 3000
CLAIMS SERVICE OFFICER – PERSONAL INJURY – MELBOURNE, VIC
At Allianz, we’re proud to be named one of the Best Workplaces in Australia 2024 and a Great Place to Work. We’re one of the world’s leading insurance and asset management brands, with a workforce as diverse as the world around us, which is why we hire the very best people to further our commitment to securing the future for our people and customers.
We offer an inclusive workplace where everyone feels like they belong, while promoting a culture of lifelong learning, development, and global mobility. Join us and share your ideas, be inspired, give back to the community and feel proud to be a part an organisation doing meaningful work that matters while supporting sustainability, mental health, and well-being.
Let’s care for tomorrow, so we can create a better future together, for everyone.
Want to know how it feels to be genuinely supported to grow and develop your career?
We currently have opportunities for Claims Service Officers in our Melbourne office, who will be responsible for ensuring that we meet the expectation of our internal and external Allianz Workers Compensation customers.
About the role
- Maintaining a constant customer focus by working with customers, team members, and third parties to find solutions consistent with customer needs, business objectives, and relevant legislation
- Effectively manage multiple internal and external stakeholders, providing high levels of customer service
- Processing and completing work allocated within required timeframes, ensuring no errors occur
- Proactively work within a team environment and actively contribute to team goals, assisting other team members, supporting a positive working environment and team morale
About you
- Extensive experience working with Victorian Workers Compensation Legislation or equivalent
- Experience and / familiarity with MS Office, ACCtion, Novus and Outlook technology involving data entry
- Demonstrates enthusiasm and ability to deliver high quality services and positive customer experiences
- Pays high attention to detail by completing tasks with thoroughness and accuracy, whilst identifying errors and/or inconsistencies
Benefits and perks
- Inclusive Culture: Join a supportive, open-minded team focused on customer outcomes, bringing your authentic self to work every day!
- Flexible Work-Life Balance: Enjoy flexible and remote work options and workplace adjustments, with support for your work/life balance.
- Career Development: Access mentoring, development and global mobility opportunities for growth and success, including access to over 10,000 learning resources.
- Financial and Well-being Perks: Enjoy discounts on Allianz products, retail, tech, and travel, plus financial wellness initiatives and the Employee Share Purchase Program- own a piece of your employer!
- For more details about our benefits, visit the Allianz Careers site
About our culture
We care about everything that makes you, you. We believe in an equitable workplace that celebrates diversity and inclusion, where people of all genders, ages, religions, sexual orientations and abilities are not only welcomed but valued for the perspectives and talents they bring to work. We’re committed to fostering an environment where everyone can thrive, grow, and contribute their unique perspectives to our collective success and reach their fullest potential.
Adjustments and support
If you require any support and adjustments to participate equitably in our recruitment process, we encourage you to reach out to careers@allianz.com.au for a confidential conversation.
