IT Service Manager

About the Job 

As IT Service Manager you are responsible for planning service agreements with user groups and key account managers. You are ensuring service level agreements, ITIL processes, the usage of development methods and supporting certifications.

Do you have an Agile mindset and the passion for IT Service Management? Are you interested in guiding customers as well as the development of our IT services? Then we look forward to your application.

What you do

• Designs and provides the methods and procedures necessary for service management based on ITIL and implements the ITIL framework in the Allianz IT service operations departments by supporting services and projects trasnitions into regular operations.
• Monitors the performance of outsourced IT services and develops suggestions for optimizing provider services.
• Generate workload and capacity reports and monitors service level agreements by identifying deviations between agreed and actual service levels and taking necessary actions to meet service agreements.
• Conducts system performance measurements to analyze the measurement data as well as KPI, and supporting tuning and optimization measures.
• Planns performance and capacity based on service level agreements and assists in the development of trend analyses to identify the anticipated impact of new applications and user groups based on planning documents and forecasting.
• Develops cost planning foundations (business cases) based on capacity planning and aligning with the department management for budget allocation (infrastructure investment/costs).
• Participates in software cost development planning as part of service management while measuring and evaluating software usage and, if necessary, developing measures for cost-effective, consumption-oriented software cost allocation.
• Monitors, controls and documents the process management landscape for Austria in coordination with the operations departments.
• Analyzes and evaluates security-related data from production systems, creates a security report and assists with audits/certifications (ISO 20000 & 27001).
• Based on individual interests and inclinations, independent roles such as service management or task management roles can be taken on.

What you bring

• Relevant work experience in the area insurance IT with broad understanding and knowledge of current IT technologies and their integration into data centers.
• Knowing the tech stack of Service Management, as it relates to e.g. ServiceNow, Office365, especially with advanced skills in Excel and a solid numerical aptitude.
• Customer-oriented mindset and service-oriented approach as well as strong communication skills in excellent German and good English to discuss with a diverse audience, often within an insurance focus.
• Having an Agile mindset and willingness to use Agile tools, methods and knowledge combined with the ability to work independently towards defined goals.
• Knowledge of the structure of the group and Allianz Technology as well as of the existing service landscape and strong interest in developing own skills further based on marked obeservation and influences.
• Certificates in ITIL Foundation and further ITIL Managing Professional would be a huge plus, at least we request the willigness to aquire these skills to meet the positions demand.

What we offer

• We offer a hybrid work model which recognizes the value of striking a balance between in-person collaboration and remote working incl. up to 25 days per year working from abroad.
• We believe in rewarding performance and our compensation and benefits package includes a company bonus scheme, pension, employee shares program and multiple employee discounts (details vary by location).
• From career development and digital learning programs to international career mobility, we offer lifelong learning for our employees worldwide and an environment where innovation, delivery and empowerment are fostered.
• Flexible working, health and wellbeing offers (including healthcare and parental leave benefits) support to balance family and career and help our people return from career breaks with experience that nothing else can teach.

About Allianz Technology

Allianz Technology is the global IT service provider for Allianz and delivers IT solutions that drive the digitalization of the Group. With more than 13,000 employees located in 22 countries around the globe, Allianz Technology works together with other Allianz entities in pioneering the digitalization of the financial services industry.

We oversee the full digitalization spectrum – from one of the industry’s largest IT infrastructure projects that includes data centers, networking, and security, to application platforms that span from workplace services to digital interaction. In short, we deliver full-scale, end-to-end IT solutions for Allianz in the digital age.

D&I statement

Allianz Technology is proud to be an equal opportunity employer encouraging diversity in the working environment. We are interested in your strengths and experience. We welcome all applications from all people regardless of gender identity and/or expression, sexual orientation, race or ethnicity, age, nationality, religion, disability, or philosophy of life.

Join us. Let´s care for tomorrow.

You. IT

To Recruitment Agencies:

Allianz Technology has an in-house recruitment team that sources great candidates directly. Therefore, Allianz Technology does not accept unsolicited resumes from agencies or search firm recruiters.

When we do work with recruitment agencies, that engagement is formalized by a contract. Fees will only be paid when there is a contract in place. Without a contract in place, we will not accept invoices on unsolicited resumes, even if the candidate was ultimately employed by Allianz.

60425 | IT & Tech Engineering | Professional | Non-Executive | Allianz Technology | Full-Time | Permanent