Senior Case Manager Level 2

Senior Case Manager Level 2 – Personal Injury | Sydney

At Allianz, we’re proud to be one of the world’s leading insurance and asset management brands, with a workforce as diverse as the world around us.

We care about our customers, which is why we hire the very best people to further our commitment to securing the future of our customers, partners, and the community so we’re ready when they need it most.

We offer our people a workplace where everyone feels like they belong, while promoting a culture of lifelong learning, development, and global mobility. Join us and share your ideas, be inspired, give back and feel proud to be a part an organisation doing meaningful work that matters like tackling climate change, mental health, and well-being.

Let’s care for tomorrow, so we can create a better future together, for everyone.

The role

The primary purpose of this role is to manage a portfolio of claims from inception to finalisation in accordance with both relevant regulatory and AAL requirements, to maintain a focus on strategic collaboration and case management at all times to maximise return to work and return to health outcomes for claimants, consistently displaying initiative and leadership on a team and business level.

You'll be responsible for

• Maintaining a focus on strategic collaboration and case management at all times to maximise return to work and return to health outcomes for claimants, providing coaching and support to facilitate the development of these skills in others and leading team and business projects to improve claim outcomes.
• Making key liability decisions that are soundly based with demonstrable consideration to all relevant and reasonably obtainable information.
• Building effective working relationships with a variety of key stakeholders, injured claimants, family members, legal providers, and medical professionals to drive successful outcomes, providing coaching and support to facilitate the development of these skills in others.
• Assessing claims for reasonable and necessary treatment and rehabilitation requirements, identifying trends to allow risk management and improvements in processes and recovery and return to work outcomes.
• Assessing and managing injury needs of claimants, handling correspondence regarding CTP benefits, treatment and rehabilitation and interpret medical reports, providing coaching and support to facilitate the development of these skills in others.

About you

• Demonstrated completion of structured training opportunities and submission of a portfolio of evidence.
• Relevant medico legal qualifications and experience in bodily injury claims processes and procedures in insurance, legal, medical, or complex customer services.
• Able to work collaboratively in a team environment, providing advice and guidance to the other team members, completing critical aspects of Case Reviewer and Team Manager on a short-term basis to support team.
• Ability to plan and prioritise effectively, organise tasks and manage competing resources and demands, displaying leadership through role modelling and encouraging these behaviours in others.
• Excellent verbal and written communication skills, combined with the ability to balance understanding, empathy, and compassion with the best commercial outcome for Allianz.

What's on offer?

• Be part of a team that’s open-minded, supportive, and genuinely focused on customer outcomes.
• A sense of belonging in the workplace, where you are welcomed and encouraged to bring your most authentic self to work.
• An employer that is committed to supporting your work/life balance and is always open to conversations about flexible & remote working.
• Access to over 10,000 on-demand learning resources and programs, to support you in taking control of your career development.
• Deals and discounts across a great range of retail, tech, and travel brands, and offers for health and well-being.
• Initiatives to support your financial wellness through selected discounted Allianz insurance products, superannuation matching, salary sacrificing, novated leasing and our referral bonus scheme.
• The opportunity to take part in our Employee Share Purchase Program- own a piece of your employer.

About us

Allianz is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams, and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us. We do this through delivering a great customer experience that is the result of appreciating each other every single day, showing heart by really listening and seeing things from the perspective of others by always asking, "how can I help?".  

Adjustments and support

If you require any support and adjustments to participate equitably in our recruitment process, we encourage you to reach out to careers@allianz.com.au for a confidential conversation.

Join us. Let’s care for tomorrow. www.allianz.com.au/careers

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