Dispute Resolution Specialist
Melbourne, VIC, AU, 3000
DISPUTE RESOLUTION SPECIALIST– PERSONAL INJURY - MELBOURNE, VIC
At Allianz, we’re proud to be named one of the Best Workplaces in Australia 2024 and a Great Place to Work. We’re one of the world’s leading insurance and asset management brands, with a workforce as diverse as the world around us, which is why we hire the very best people to further our commitment to securing the future for our people and customers.
We offer an inclusive workplace where everyone feels like they belong, while promoting a culture of lifelong learning, development, and global mobility. Join us and share your ideas, be inspired, give back to the community and feel proud to be a part an organisation doing meaningful work that matters while supporting sustainability, mental health, and well-being.
Let’s care for tomorrow, so we can create a better future together, for everyone.
About the role
- Conduct the review of disputes to ensure the decision is technically sound
- Effectively provide a strategy on how to best progress the dispute
- Proactively engage with employers, the Workplace Injury Commission (WIC) and employee representatives to facilitate the early resolution of disputes
- Formally represent Allianz at conciliation conferences in accordance with WorkSafe and AAL policies and procedures
- Ensure dispute resolution practices are in accordance with the requirements of Allianz/WorkSafe licence agreement
- Ensure systems are updated with initial reviews, pre-conciliation reviews and outcomes within set timeframes
- Provide superior customer service to all parties
- Identify skill gaps in technical and legal matters and provide input on training needs in conjunction with the team manager so learnings can be shared with claim teams
- Attend the monthly Technical & Legal Management Meeting to ensure appropriate feedback is provided to improve capability and the sustainability of notices
About you
- Minimum of 2 years’ experience as a Technical Manager, Eligibility Officer, or Senior Case Manager
- Experience in the workers compensation scheme, in particular Case Management, Eligibility and/or Technical Management
- A Tertiary qualification in Law (desirable but not essential)
- Strong working knowledge of the Workplace Injury Rehabilitation and Compensation Act 2013 and the Work Cover scheme
- Strong organisational, stakeholder management, interpersonal and communication skills
- Excellent attention to detail and time management skills
Benefits and perks
- Inclusive Culture: Join a supportive, open-minded team focused on customer outcomes, bringing your authentic self to work every day!
- Flexible Work-Life Balance: Enjoy flexible and remote work options and workplace adjustments, with support for your work/life balance.
- Career Development: Access mentoring, development and global mobility opportunities for growth and success, including access to over 10,000 learning resources.
- Financial and Well-being Perks: Enjoy discounts on Allianz products, retail, tech, and travel, plus financial wellness initiatives and the Employee Share Purchase Program- own a piece of your employer!
- For more details about our benefits, visit the Allianz Careers site
About our culture
We care about everything that makes you, you. We believe in an equitable workplace that celebrates diversity and inclusion, where people of all genders, ages, religions, sexual orientations and abilities are not only welcomed but valued for the perspectives and talents they bring to work. We’re committed to fostering an environment where everyone can thrive, grow, and contribute their unique perspectives to our collective success and reach their fullest potential.
Adjustments and support
If you require any support and adjustments to participate equitably in our recruitment process, we encourage you to reach out to careers@allianz.com.au for a confidential conversation.
Join us. Let’s care for tomorrow. www.allianz.com.au/careers
