Motor Damage Claims Handler

Allianz plc

We are proud to be one of the most trusted insurance and asset management companies, with a workforce as diverse as the world itself. As the trusted insurance partner to over 700,000 customers across Ireland, we have built a brand based on trust, integrity and outstanding customer service for over 100 years.

We strive to deliver fantastic customer experiences through innovative thinking, state of the art technology, excellent training, outstanding customer service, real dedication and team work. As an employer, we truly care for our employees and their individual needs and aspirations. With this in mind we have tailored our work approach to ensure you the flexibility and support needed to excel in your new role.

The Opportunity

We are looking for a Motor Damage Claims Handler to join our Allianz Motor Claims Damage Team. We are looking for a candidate who is passionate about delivering the best customer service in the market, every day.

Reporting to the Motor Damage Manager, you will manage a portfolio of claims, ensuring they are fully and fairly investigated and settled efficiently. Previous Insurance experience is not necessary as you will be joining a team ready and willing to support you in relation to any technical queries you have, and together with your Team Manager, support your development and the delivery of overall team goals.

We are embarking on a transformation journey in Allianz Claims, so this is a really exciting time for you to join our team and develop a highly rewarding career with us. While the role is officially based in Elm Park, Dublin 4, the team work a hybrid working model.

Key Responsibilities 

• Analysis of first notification of Own Damage and Third Party liability claims
• Pro-active treatment and settlement of claims
• Management of a claims portfolio, and handles all claims within the all appropriate service levels, and in a compliant manner
• Identification of potentially fraudulent cases and recovery cases
• Ability to work flexibly in the Motor Claims Team to meet customer needs
• Performs unit administration duties
• Requisitions and may authorise cheques as required within company guidelines
• Undertakes special projects or assignments as required

Experience & Qualifications

Essential

• Experience in a Customer facing role, maintaining standard of quality whilst providing superior Customer Service
• Demonstrated ability to communicate and influence internal and external customers

Desirable

• Experience in a Motor Claims Handling Customer facing role
• Completed an APA, CIP or a relevant insurance qualification to meet MCC requirements
• Relevant third level qualification
• MCC qualified/ grandfathered in Personal & Commercial Lines (see below)

Regulatory Notice

**This role is subject to Minimum Competency Code (“MCC”) as provided for by the Central Bank of Ireland.  A recognised insurance qualification may be required for this position. Appointment to this role will be subject to the requirements provided for by the Central Bank of Ireland.   This role is a Control Function (CF 5,6 ) and is subject to F&P Standards.  This includes the requirements provided for by the Central Bank (Individual Accountability Framework) Act 2023.  See Link:  Individual Accountability Framework | Central Bank of Ireland.   The successful candidate will be provided with the relevant Conduct Standards (including Additional Conduct Standards) training, where required. 

Allianz plc. is regulated by the Central Bank of Ireland.

62115 | Customer Services & Claims | Professional | Non-Executive | Allianz Ireland | Full-Time | Permanent

Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us. 
We at Allianz believe in a diverse and inclusive workforce and are proud to be an equal opportunity employer. We encourage you to bring your whole self to work, no matter where you are from, what you look like, who you love or what you believe in.
We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, disability or sexual orientation.
Great to have you on board. Let's care for tomorrow.